Clinical Application Support Analyst

Lensa; Austin (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Clinical Application Support Analyst. This remote position involves troubleshooting, customer service, and ensuring smooth operations of applications and systems. Ideal candidates will have a healthcare background and excellent communication skills.

Benefits

Medical, Dental, and Vision benefits

401k with company matching

Life insurance

Qualifications

• Experience in healthcare, clinical or technical preferred.
• Functional troubleshooting and root cause analysis skills required.
• Experience with cross-functional remote teams is valued.

Responsibilities

• Deliver outstanding customer service by responding to tickets and calls.
• Conduct troubleshooting to resolve user issues.
• Collaborate with teams to ensure applications function properly.

Skills

Healthcare background

Communication skills

Customer service

Troubleshooting

SQL

Software Development Life Cycle

Tools

SQL

JIRA

Confluence

Job description

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Pay found in job post

Retrieved from the description.

Base pay range

$40.00/hr - $50.00/hr

Lensa is a U.S. career site that helps job seekers discover job opportunities. We are not a staffing firm or agency. We promote jobs on behalf of our clients, which include employers, recruitment agencies, and marketing partners.

Clinical Application Support Analyst

Anywhere

Type: Contract

Category: Engineer

Industry: Healthcare

Workplace Type: Remote

Reference ID: JN -052025-102203

Date Posted: 05/22/2025

Shortcut: http://careers.eliassen.com/X5AGDb

• Description
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Description

100% Remote

We are seeking a motivated and skilled Clinical Application Support Analyst to join our team. This position focuses on supporting the Artemis EMR and other Engineering Software Development efforts. The ideal candidate will provide exceptional customer service, troubleshoot issues, and collaborate with cross-functional teams to ensure the smooth operation of our applications and systems

We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $40 - $50 / hr. w2

Responsibilities

• Deliver outstanding customer service by promptly responding to tickets, emails, and calls from internal and external users.
• Conduct functional troubleshooting and root cause analysis to resolve defects and issues experienced by end users.
• Provide bug fixes and troubleshooting for mobile applications, web applications, and Electronic Medical Records (EMR) systems.
• Collaborate with cross-functional teams to identify and resolve defects in applications and EMR systems.
• Utilize SQL to address and rectify problems within applications or systems.
• Ensure compliance with healthcare standards by applying HL7 standards and tools.
• Assess whether issues need to be escalated to higher-level support or management.
  
  

Experience Requirements

Required Skills:

Functional Skills

• Healthcare background (clinical or technical) is a plus.
• Excellent verbal and written communication skills.
• Experience in customer service and managing user expectations.
• Functional troubleshooting skills and root cause analysis of defects.
• Basic computer skills and experience with the Software Development Life Cycle (SDLC) process.
• Experience working with cross-functional remote teams.
  
  

Technical Skills

• Experience with or ability to learn SQL database and scripting.
• Web application experience and general understanding of networking and computer hardware.
• Experience working with web application development teams.
• Familiarity with Atlassian tools such as JIRA, Confluence, Green Hopper, or similar.
• Experience with functional regression testing.
  
  

Preferred Skills

• Basic knowledge of JavaScript, HL7, API, and Web Services.
• Experience with or ability to learn backend testing (database and middleware).
  
  

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact [e-mail].

About Eliassen Group

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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