Support Analyst

Harris Computer; Indiana (PA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Generous vacation policy

Health, dental, life and disability保险

Job summary

Harris Govern in Allen, Texas is seeking a Support Analyst to join our team, delivering expert assistance for our Appraisal & Tax Collection software. You will work with clients using in‑house tools, provide training, and support onsite visits to government agencies.

The ideal candidate combines strong interpersonal skills with deep technical knowledge and proficiency in AI platforms to accelerate troubleshooting, documentation, and knowledge-base development.

Qualifications

• Experience providing technical support for software applications is strongly preferred.
• In-depth knowledge of the company’s expanding library of software applications and configurations.
• Proficient with AI platforms and tools for enterprise solutions.
• Ability to prompt, refine, and leverage AI to accelerate troubleshooting and documentation.
• Strong communication, collaboration, and time-management skills.

Responsibilities

• Deliver exceptional written and verbal communication while building relationships with customers and partners.
• Maintain approachability, patience, listening skills, and team-oriented collaboration.
• Self-manage, prioritize work, and meet goals with strong organizational skills.

Skills

SQL Server

Microsoft 365

AI platforms

Prompt engineering

Technical support

Customer communication

Tools

Help desk software

Ticketing system

Job description

Support Analyst
Harris Govern - Allen, Texas

Harris Govern is a software provider for the property tax and appraisal industry. We place a high value on customer relationships to promote ‘customers for life’ and focus on developing collaborative, mutually beneficial partnerships with our customers and colleagues.

We are currently seeking a Support Analyst to join our team!

Details

At Harris Govern, Support Analysts are responsible for providing support services to our clients utilizing in‑house support tools (phone, live chat, help ticket system), as well as customer training, trade shows, and onsite client visits. Support Analysts in this role will assist clients in the usage and understanding of our Appraisal & Tax Collection software packages used by local governmental agencies throughout the state of Texas.

We are seeking a highly capable Support Analyst who combines strong interpersonal skills with deep technical knowledge and modern AI proficiency.

Key Responsibilities & Requirements

• Deliver exceptional written and verbal communication while establishing, building, and maintaining effective relationships with customers, prospects, and third‑party partners.
• Demonstrate approachability, patience, strong listening skills, and the ability to thrive in a collaborative, team‑oriented environment.
• Self‑manage effectively, prioritize work, and consistently meet goals and deadlines with excellent organizational skills.

Technical Expertise

• Possess in‑depth knowledge of the company’s expanding library of software applications, extending well beyond basic functionality into advanced features and configurations.
• Demonstrate solid proficiency with SQL Server databases and the Microsoft 365 suite (Teams, Word, Excel, Outlook).
• Analyze complex issues, establish clear priorities, anticipate potential consequences, make sound decisions, and execute with meticulous attention to detail.
• Proactively learn existing applications, new technologies, and evolving methodologies; adapt quickly to change and achieve proficiency rapidly.
• Experience providing technical support for software applications is strongly preferred.
• Proficient in using modern AI platforms and tools (e.g., ChatGPT, Claude, Gemini, Microsoft Copilot, or similar enterprise AI solutions).
• Skilled in effective AI prompting techniques, including prompt engineering, iterative refinement, and leveraging AI to accelerate research, troubleshooting, documentation, customer communication, and knowledge‑base development.
• Ability to integrate AI tools responsibly into daily workflows to improve efficiency, accuracy, and the overall quality of customer support.

This role requires a candidate who pairs traditional technical support excellence with the ability to harness AI as a force multiplier in solving problems and delivering outstanding service.

What we offer?

• Compensation will be commensurate with experience, technical abilities, industry knowledge, and job responsibilities.
• Harris offers excellent fringe benefits including a generous vacation policy and health, dental, life and disability insurance.

Salary range: $60,000 - $70,000 USD per year.