Support Agent

Placements24; Roanoke (VA); Remote; USD 33,000 - 47,000; Full time

Benefits offered by this job

Fully remote work environment

Flexible hours

Health and wellness benefits

Training and professional development

Collaborative remote team culture

Competitive salary

Job summary

Placements24 is a fully remote team seeking a motivated Support Agent to handle inquiries across email, chat, and phone, provide product information, and guide customers to resolutions while documenting interactions in the ticketing system.

Ideal candidates have solid experience in customer service, excellent communication, and the ability to work independently from home. This role offers flexible hours and a supportive, collaborative remote culture with opportunities for growth.

Qualifications

• Previous experience in a support agent, customer service, or helpdesk role.
• Excellent verbal and written communication skills.
• Proficiency with standard computer applications and ticketing systems.
• Ability to work independently and manage time effectively in a remote setup.
• A patient and empathetic approach to customer interactions.
• High school diploma or equivalent; further education is a plus.

Responsibilities

• Respond to customer inquiries via email, chat, and phone with speed and accuracy.
• Provide clear and concise information regarding products, services, and policies.
• Troubleshoot and resolve common customer issues, escalating complex cases when necessary.
• Document customer interactions and solutions in the support system.
• Identify and report recurring issues or trends to the management team.
• Contribute to the creation of knowledge base articles and support resources.

Skills

Customer service experience

Excellent communication

Remote work discipline

Time management

Empathetic approach

Education

High school diploma or equivalent

Tools

Ticketing systems

Job description

About the Role

Our client is seeking a highly motivated and reliable Support Agent to join their fully remote team. This role is essential for providing excellent customer support across various communication channels. You will be the first line of defense for customer inquiries, assisting them with product-related questions, troubleshooting basic issues, and guiding them towards resolutions. This fully remote position requires strong communication skills, a patient demeanor, and the ability to manage your workday effectively from home. We are looking for individuals who are passionate about helping customers and contributing to a positive brand reputation, working collaboratively within a virtual team environment.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone with speed and accuracy.
• Provide clear and concise information regarding products, services, and policies.
• Troubleshoot and resolve common customer issues, escalating complex cases when necessary.
• Document customer interactions and solutions meticulously in the support system.
• Identify and report recurring issues or trends to the management team.
• Contribute to the creation of knowledge base articles and support resources.

Requirements

• Previous experience in a support agent , customer service, or helpdesk role.
• Excellent verbal and written communication skills.
• Proficiency with standard computer applications and ticketing systems.
• Ability to work independently and manage time effectively in a remote setup.
• A patient and empathetic approach to customer interactions.
• High school diploma or equivalent; further education is a plus.

Benefits

• Competitive monthly salary.
• Fully remote work environment with flexible hours.
• Comprehensive health and wellness benefits.
• Opportunities for training and professional development.
• A supportive and collaborative remote team culture.