Client Support Specialist - Online Services

Placements24; Riverton (UT); Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Health insurance

Paid time off

Professional development

Job summary

Placements24 is seeking a highly skilled Client Support Specialist to join a fully remote team focused on online services. You will provide expert technical support through multiple channels, guide users through platform features, and proactively identify solutions to enhance their experience.

The role emphasizes resolving complex issues, documenting interactions, and collaborating with product teams to improve the platform.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 3+ years of experience in technical or client support for SaaS or online services.
• Strong understanding of web technologies, APIs, and common integration methods.
• Excellent problem-solving, analytical, and diagnostic skills.

Responsibilities

• Provide expert technical support and guidance to clients via email, chat, and phone.
• Troubleshoot and resolve complex issues related to platform functionality and integrations.
• Assist clients in optimizing their use of the platform to achieve goals.
• Document all client interactions, resolutions, and feedback in the support system.
• Collaborate with engineering and product teams to report bugs and suggest improvements.
• Proactively communicate platform updates and best practices to clients.

Skills

Technical support

SaaS experience

CRM software

APIs integration

Communication

Education

Bachelor's degree or equivalent

Tools

CRM software

Helpdesk software

Job description

About the Role

Our client is seeking a highly skilled and customer-centric Client Support Specialist to join their fully remote team, focusing on online services. This role is vital for ensuring our clients receive seamless support and expert assistance with our digital platforms. You will be responsible for addressing technical queries, guiding users through platform features, and proactively identifying solutions to enhance their experience. This fully remote position offers the ultimate flexibility, allowing you to work from any location while collaborating with a dynamic team dedicated to client success and technological innovation.

Key Responsibilities

• Provide expert technical support and guidance to clients using our online services via multiple channels (email, chat, phone).


• Troubleshoot and resolve complex issues related to platform functionality, user accounts, and integrations.


• Assist clients in optimizing their use of the platform to achieve their business goals.


• Document all client interactions, resolutions, and feedback accurately within the support system.


• Collaborate with engineering and product teams to report bugs and suggest improvements based on client feedback.


• Proactively communicate platform updates and best practices to clients.

Requirements

• Bachelor's degree in a relevant field or equivalent practical experience.


• Minimum of 3 years of experience in technical support or client support for SaaS or online services.


• Strong understanding of web technologies, APIs, and common integration methods.


• Excellent problem-solving, analytical, and diagnostic skills.


• Exceptional communication and interpersonal skills, with a focus on building client trust.


• Proficiency in using CRM and helpdesk software .

Benefits

• A highly competitive salary package with annual performance bonuses.


• Fully remote work environment with flexible working hours.


• Comprehensive health, dental, and vision insurance.


• Generous paid time off and professional development allowances.


• A collaborative and forward-thinking company culture focused on client empowerment.