Support Administrator, SNOC/Service Desk

Invenergy Services LLC; Chicago (IL); Hybrid; USD 88,000 - 108,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Job summary

Invenergy LLC is seeking a System Administrator in Chicago to operate in a Microsoft Windows-based environment, supporting IT and OT systems, including control center operations. The role involves serving as the final escalation point for the Service Desk and owning incident resolution across enterprise systems and sites.

The position supports a 24x7 operational model with after-hours monitoring, incident response, and on-call rotation to ensure system availability and rapid issue resolution.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or related field.
• 3+ years of experience supporting enterprise IT environments or Service Desk operations.
• Strong experience with Microsoft environments including Microsoft 365, server and workstation operating systems.
• Experience with incident management, escalation, and troubleshooting complex issues.
• Strong analytical, troubleshooting, and leadership skills.
• Excellent communication and customer service skills.
• Eligible to work in the United States without employer visa sponsorship now or in the future.

Responsibilities

• Serve as the final escalation point for Service Desk incidents and support requests.
• Own and resolve complex IT and OT issues across control center and remote sites.
• Monitor and manage assigned tickets, ensuring timely resolution and escalation.
• Collaborate with server, network, security, and application teams to resolve issues.
• Participate in IT change management processes and system improvements.
• Identify trends in support issues and recommend long-term solutions.
• Maintain documentation and support knowledgebase development.
• Support 24x7 monitoring of IT and OT systems, including control center operations.

Skills

Analytical thinking

Troubleshooting

Leadership

Communication skills

Customer service

Education

Bachelor's degree in IT/CS

Tools

Microsoft 365

Server OS

Workstation OS

Incident management tools

Job description

Invenergy is North America’s largest privately held developer, owner, and operator of power infrastructure. With 25 years of trusted execution, we deliver reliable, affordable energy through a diverse portfolio that includes natural gas, solar, land-based wind, energy storage, transmission, and domestic manufacturing. Headquartered in Chicago, we develop, own, and operate large scale projects that power communities and support the energy future.

Invenergy follows a hybrid schedule, working in office Monday through Thursday and remotely on Fridays if work permits.

This position will be open for application for at least 3 calendar days from the posting date. This position will remain open for application based on business need, which may be before or after the 3-day posting window.

Job Description

Job Description

As a System Administrator, you will operate in a Microsoft Windows-based environment supporting both IT and OT systems, including control center operations. You will serve as the final point of escalation for the Service Desk, owning complex incident resolution across enterprise systems and sites.

This role supports a 24x7 operational model, primarily after-hours monitoring, incident response, and participation in on-call rotation to ensure continued system availability and rapid response to critical issues.

Core Responsibilities

• Serve as the final escalation point for Service Desk incidents and support requests
• Own and resolve complex IT and OT issues across control center and remote sites
• Monitor and manage assigned tickets, ensuring timely resolution and escalation
• Collaborate with server, network, security, and application teams to resolve issues
• Participate in IT change management processes and system improvements
• Identify trends in support issues and recommend long-term solutions
• Maintain documentation and support knowledgebase development

After-Hours / NOC Responsibilities

• Support 24x7 monitoring of IT and OT systems, including control center operations
• Respond to system alerts, outages, and critical incidents during after-hours periods
• Initiate incident response efforts including triage, escalation, and coordination
• Participate in two-person incident response model when severity triggers are met
• Engage and coordinate with primary and secondary on-call resources
• Ensure system stability and monitoring continuity during incidents
• Perform structured handoffs between shifts to maintain operational continuity

Basic Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or related fieldrequired
• Three (3+) years of experience supporting enterprise IT environments or Service Desk operations
• Strong experience with Microsoft environments including Microsoft 365, server and workstation operating systems.
• Experience with incident management, escalation, and troubleshooting complex issues
• Strong analytical, troubleshooting, and leadership skills
• Excellent communication and customer service skills
• Eligible to work in the United States without employer visa sponsorship now or in the future.

Preferred Qualifications

• Exposure to networking, systems infrastructure, and OT environments preferred
• Experience working in a 24x7 operational or shift-based environment
• Technical certifications preferred (Microsoft, CompTIA, or related

Base Pay

• $88,000.00 - $108,000.00 USD Annual
• Bonus: 20% - 30%

#LI-Hybrid

Invenergy offers a variety of other benefits including medical, dental and vision insurance, 401k, paid time off, etc.

Invenergy LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.