System Administrator, SNOC/Service Desk

Invenergy LLC; Chicago (IL); Hybrid; USD 88,000 - 108,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Job summary

Invenergy LLC, headquartered in Chicago, seeks a System Administrator to support IT and OT in a Microsoft Windows-based environment. You’ll be the final escalation point for Service Desk incidents, operating across control center, corporate, and remote sites with day shift coverage and cross-functional collaboration.

The role emphasizes incident resolution, ticket management, and proactive problem solving to maintain reliable IT and OT services during business hours.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or related field.
• 3+ years of experience in enterprise IT, Service Desk, or systems administration.
• Strong experience with Microsoft environments including 365, Windows Server, and workstation OS.
• Experience with incident management, escalation, and resolving complex issues.
• Experience supporting business-critical IT/OT environments preferred.
• Strong analytical, documentation, and cross-functional collaboration skills.
• Eligibility to work in the United States without visa sponsorship.

Responsibilities

• Serve as final escalation point for Service Desk incidents during business hours.
• Own and resolve IT/OT issues across control center, corporate, and remote sites.
• Monitor tickets, ensure timely resolution, document, and escalate as needed.
• Collaborate with server, network, security, app, and OT teams to resolve requests.
• Participate in IT change management, maintenance, and system improvements.
• Identify trends and propose long-term reliability improvements.
• Maintain knowledgebase and support documentation for teams.
• Communicate incident status and next actions clearly to users.

Skills

Incident management

Troubleshooting

Documentation

Communication

Cross-functional collaboration

Technical leadership

Education

Bachelor's Degree in IT or CS

Tools

Microsoft 365

Windows Server

Workstation OS

Job description

Invenergy is North America’s largest privately held developer, owner, and operator of power infrastructure. With 25 years of trusted execution, we deliver reliable, affordable energy through a diverse portfolio that includes natural gas, solar, land-based wind, energy storage, transmission, and domestic manufacturing. Headquartered in Chicago, we develop, own, and operate large scale projects that power communities and support the energy future.

Invenergy follows a hybrid schedule, working in office Monday through Thursday and remotely on Fridays if work permits.

This position will be open for application for at least 3 calendar days from the posting date. This position will remain open for application based on business need, which may be before or after the 3-day posting window.

Job Description

As a System Administrator, you will operate in a Microsoft Windows-based environment supporting both IT and OT systems, including control center operations. You will serve as the final point of escalation for the Service Desk during normal business hours, owning complex incident resolution across enterprise systems and sites.

This day shift role provides business-hours operational support, incident response, ticket resolution, and cross-functional coordination to maintain reliable IT and OT services during the standard workday.

Responsibilities

• Serve as the final escalation point for Service Desk incidents and support requests during normal business hours.
• Own and resolve complex IT and OT issues across control center, corporate, and remote site environments.
• Monitor and manage assigned tickets, ensuring timely resolution, documentation, and escalation when needed.
• Collaborate with server, network, security, application, and OT support teams to resolve incidents and service requests.
• Participate in IT change management processes, maintenance planning, and system improvement initiatives.
• Identify trends in support issues and recommend long-term solutions that improve reliability, user experience, and operational efficiency.
• Maintain support documentation, troubleshooting procedures, and knowledgebase articles for Service Desk and operations teams.
• Provide clear communication to users, stakeholders, and technical teams regarding incident status, resolution steps, and next actions.

Day Shift Operational Support Responsibilities

• Support daily monitoring and operational health checks for assigned IT and OT systems, including control center-related technologies.
• Respond to business-hours system alerts, outages, service interruptions, and high-priority incidents.
• Initiate incident triage, technical investigation, escalation, and coordination with appropriate resolver groups.
• Coordinate structured handoffs for unresolved incidents at the end of the assigned workday.
• Ensure accurate ticket updates, incident notes, user communications, and handoff details for unresolved or ongoing issues.
• Partner with Service Desk technicians to provide technical guidance, mentoring, and escalation support.
• Contribute to root cause analysis, post-incident follow-up, and corrective action tracking for recurring or high-impact issues.

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, or related field required.
• Three 3+) years of experience supporting enterprise IT environments, Service Desk operations, or systems administration functions.
• Strong experience with Microsoft environments including Microsoft 365, Windows server, and workstation operating systems.
• Experience with incident management, escalation, troubleshooting, and resolution of complex technical issues.
• Experience supporting business-critical systems, operational environments, or distributed site support preferred.
• Strong analytical, troubleshooting, documentation, and technical leadership skills.
• Excellent communication, customer service, and cross-functional collaboration skills.
• Eligible to work in the United States without employer visa sponsorship now or in the future.

Preferred Requirements

• Exposure to networking, systems infrastructure, and OT environments preferred.
• Technical certifications preferred, including Microsoft, CompTIA, ITIL, networking, security, or related infrastructure certifications.

Base Pay

$88,000.00 - $108,000.00 USD Annual
Bonus: 20% - 30%

#LI-Hybrid

The base pay range reflects the minimum and maximum target salary for the position. Invenergy considers a number of factors when determining base pay offers such as the scope and responsibilities of the position and the candidate's experience, education and skills.
In addition to base pay, the total annual compensation package may also include eligibility to participate in our bonus program(s) which are designed to reward individual and company performance. Your recruiter can share more about bonus eligibility for this position during the hiring process.
Invenergy offers a variety of other benefits including medical, dental and vision insurance, 401k, paid time off, etc.

Invenergy LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.