Support Administrator

Cuyahoga DD; Cleveland (OH); Hybrid; USD 54,515 - 56,150; Full time

Benefits offered by this job

Over 40 paid days off annually

Flexible work schedule

Hybrid schedule

Government pension through Ohio PERS

Low-cost major medical insurance

Free dental, vision, life, and temporary disability insurance

Tuition reimbursement

Annual pay increases

Job summary

Cuyahoga DD is seeking full-time Support Administrators in Cleveland, Ohio, to facilitate development of person-centered plans for individuals with disabilities. Responsibilities include managing personal budgets, coordinating services, and ensuring community participation.

Applicants must hold a Bachelor’s Degree in a relevant field and experience in service coordination is preferred. The role offers great benefits including paid days off, flexible work schedule, and professional development reimbursements.

Qualifications

• Experience in service coordination and/or DD program work is highly recommended.
• Ability to obtain and maintain SSA certification within state statutory timelines.
• Valid driver's license and insurable driving record.

Responsibilities

• Develop person-centered plans for individuals with disabilities.
• Coordinate assessments to determine service needs.
• Manage personal budgets and maintain contact with service providers.
• Assist with enrollment onto Medicaid waivers.

Skills

Service coordination

Communication

Problem-solving

Education

Bachelor’s Degree in Special Education, Social Work, Psychology, or related field

Job description

Overview

The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking several full‑time Support Administrators (SA) to facilitate the development of person‑centered plans that promote self‑determination. They will develop, authorize and revise a personal budget based on needs and outcomes identified in the plan, assist individuals and their families to explore and obtain services and supports, and implement an ongoing system of review.

• Act as the primary point of coordination for the person‑centered planning team and utilize an assess/plan/review/revise process to help teams plan for each individual assigned.
• Assist individuals and teams to identify issues, areas of potential risk, and important outcomes, and coordinate thorough assessments to determine the need for services and supports, revising as needs change and annually.
• Facilitate the development of a person‑centered plan, including the determination and direction of needed supports, revising the plan as needed based on individual or team concerns, progress toward outcomes, or other impacting factors.
• Identify funding sources for supports defined in the Individualized Service Plan (ISP) using a hierarchy of applicable funding options, and plan with teams to access cost‑efficient services.
• Establish and approve budgets for services based on assessed needs and preferred methods of meeting those needs; manage fiscal processes related to authorization and response to revisions.
• Maintain contact with service providers and natural supports to ensure effective coordination.
• Promote community presence and participation by providing referrals and linkage to community resources.
• Implement continuous monitoring of plan review to ensure supports are delivered, outcomes achieved, and individuals are satisfied, taking action when concerns arise.
• Assist individuals in selecting providers as needed.
• Assist with enrollment onto Medicaid waivers, completing all related paperwork accurately to maintain funding for services.
• Determine an individual’s eligibility for County Board of DD services.

Various Assignment Types: In addition to ongoing cases, openings may exist in specialty assignment areas such as Assessor, Bilingual, Eligibility, Housing & Assessment, Floater, Information & Referral, Employment & Planning, and Youth & Transition. Applicants may be considered for any open assignment.

Unusual Working Conditions: Employees must drive extensively within and beyond Cuyahoga County; reliable personal vehicle is essential. Planning meetings occur at homes, community locations, evenings, and weekends.

Salary: Starting salaries are covered by the Collective Bargaining Agreement: BA $54,515, MA $56,150. Salaries are not negotiable.

Benefits:

• Over 40 paid days off a year, including holidays.
• Flexible work schedule.
• Hybrid schedule: two days at home, three days in‐office and community.
• Government pension through Ohio PERS.
• Low‑cost major medical insurance.
• Free dental, vision, life, and temporary disability insurance.
• Annual professional development and membership dues reimbursement.
• Mileage reimbursement at IRS rate.
• Public Service Loan Forgiveness eligibility.
• Flexible Spending Account.
• Tuition reimbursement.
• Annual pay increases and additional benefits.

Remote Work: Positions are not 100% remote; onsite presence is required at one of Cuyahoga County facilities. Remote work is limited and subject to operational needs.

Qualifications

• Bachelor’s Degree in Special Education, Social Work, Psychology, or related field.
• Experience in service coordination and/or DD program work is highly recommended.
• Ability to obtain and maintain SSA certification within state statutory timelines.
• Valid driver’s license and insurable driving record, with DL number provided during the application process.

Equal Opportunity, Diversity, and Inclusion

The Cuyahoga County Board of DD is committed to treating every individual, family, employee, and applicant with dignity, respect, and compassion regardless of sex, ancestry, national origin, race, color, age, religion, disability, military or veteran status, sexual orientation, gender identity or expression, genetic information, or social, economic, or political affiliation.

Privacy and Security Notice: By applying, you acknowledge you have reviewed the Applicant Privacy and Security Notice.

Background Checks Disclosure: All prospective employees are required to pass a drug test and criminal record check prior to hiring. See the list of disqualifying offenses for details.

Cuyahoga DD is an equal opportunity employer and celebrates diversity, ensuring an inclusive environment.

Individuals with disabilities requesting reasonable accommodations may contact Human Resources at 216‑241‑8230.