Supervisor, Support Administration

Cuyahoga County Board of Developmental Disabilities; Cleveland (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Extensive paid time off

Flexible work schedules

Outstanding healthcare benefits

Free dental, vision, and life insurance

Pension plan through Ohio Public Employees Retirement System

Job summary

Cuyahoga County Board of Developmental Disabilities is seeking an experienced SA Supervisor to oversee all Service and Support Administration activities. The role involves collaborating with management, evaluating Support Administrators, and ensuring compliance with regulations. Candidates should have a Bachelor's degree in a relevant field and preferably three years of experience with Cuyahoga DD. A comprehensive benefits package is offered, including extensive paid time off and healthcare benefits.

Qualifications

• Bachelor’s Degree in relevant area is essential.
• Three years of Cuyahoga DD experience or five years of DD experience.
• Supervisory experience in a related field preferred.

Responsibilities

• Supervise the practice of Service and Support Administration.
• Develop and maintain training for Support Administrators.
• Evaluate performance of Support Administrators.

Skills

Service and Support Administration

Supervisory skills

Fiscal responsibility

Collaboration

Person-centered planning

Education

Bachelor’s Degree in Special Education, Social Work, Psychology or related area

Job description

Overview

The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking an SA Supervisor to plan, organize and supervise all Service and Support Administration activities of the Cuyahoga DD, which includes oversight of all SSA functions per OAC Rule 5123:2-1-11 for individuals receiving services or who have planning needs. Contribute to the development of new SSA Department policies, protocols and Support Administrator (SA) practice expectations. The nature of work will include, but is not limited to the following:

• Supervise the practice of Service and Support Administration.
• Collaborate with management team to plan and develop or modify local practice in response to changes in State and Federal expectations of service delivery as well as expectations dictated by Cuyahoga DD’s strategic plan.
• Manage the authorization of expenditures to ensure fiscal responsibility including: use of Cost Projection Tools, the Prior Authorization Review Process, implementation of AAI Administrative Review, and utilization of Medicaid State Plan Services. Deliver technical assistance to Support Administrators, Providers, and Waiver Coordinators regarding these authorization processes.
• Assist Managers to hire, train, and cultivate professional development of Support Administrators. Develop and assign Support Administrator caseload compositions to meet the operational needs of the department.
• Develop, maintain and implement training for Support Administrators and other SSA department staff. Provide technical assistance and training to Cuyahoga DD staff in Medicaid, Medicaid Waivers and SSA functions with presentations in various internal and external venues, including locally and throughout the County.
• Evaluate performance of Support Administrators, including annual performance appraisals, as well as ongoing coaching and instruction to ensure skill acquisition, retention and utilization. Specifically provide oversight to ensure timely enrollment and redetermination of plans for individuals on HCBS waivers to assure access to needed funding and services. Collect and prepare information related to performance issues, including but not limited to discipline meetings and hearings.
• Consult with Support Administrators and problem-solve issues related to day-to-day operations as well as for crisis situations which necessitate immediate action based on concerns regarding the health, safety and welfare of individuals served. Supervise implementation of mandated protocols such as MUI prevention plans and continuous plan review in order to better ensure health and safety.
• Provide direction and assistance to Support Administrators in developing person-centered plans, which includes review and revision of plans and also provide oversight and quality assurance of TCM documentation.
• Establish and maintain effective collaborative relationships with community stakeholders. Function as liaison to other service and support systems, both internal and external.
• Function as a Support Administrator when operationally necessary.
• Participate in the Medicaid Administrative Claiming (MAC) program in accordance with DoDD rules and regulations and guidance from Cuyahoga DD MAC Coordinator.

Supervisory Duties

Supervision of Support Administrators.

Personal Contacts

Frequent contact with providers, individuals served, and family members. Occasional contact with DoDD personnel, local government administrators, as well as other private and public entities.

Unusual Working Conditions

Planning meetings will be held throughout Cuyahoga County and surrounding counties and during the evenings and weekends. Occasional travel to other counties.

Salary

The salary listed in the header is the base salary for all positions in Pay Schedule E. The actual starting salary will be determined based on many factors including the breadth and depth of the knowledge, skills, education and experiences brought by the candidate. Salary is intended to be reasonable and competitive based on the market rate for the position while also considering internal equity and budgetary constraints.

Benefits

The Cuyahoga County Board of DD is a mission-driven organization. Benefits include extensive paid time off, flexible work schedules, remote work opportunities for applicable positions, outstanding healthcare benefits as well as free dental, vision, and life insurance, and a pension plan through the Ohio Public Employees Retirement System.

Remote Work

Our positions are not 100% remote. There is an onsite expectation for all of our Supervisor positions. Some remote work at home may be permitted with a hybrid schedule for certain positions, but staff are expected to commute to the facility in Cuyahoga County, Ohio on a regular basis. Travel between the four locations in Parma, Cleveland, and Highland Hills is required. Employees will be based at one of our four locations upon hire.

Recruitment

We recruit and retain outstanding individuals committed to our mission of supporting and empowering people with developmental disabilities to live, learn, work and play in the community.

Qualifications

• Bachelor’s Degree in Special Education, Social Work, Psychology or related area.
• Three years of Cuyahoga DD experience or five years of DD experience.
• Some supervisory experience in a related field preferred or substantial professional experience in service coordination.
• Eligibility for State Department of DD SSA Supervisor certification with certification occurring within state statute timelines.
• Hold a valid driver's license and the ability to maintain an insurable driving record according to Cuyahoga DD policy.

Equal Opportunity, Diversity, and Inclusion

The Cuyahoga County Board of DD is committed to treating every individual, family, employee, and applicant with dignity, respect and compassion regardless of sex, ancestry, national origin, race, color, age, religion, disability, military or veteran status, sexual orientation, gender identity or gender expression, genetic information, or social, economic or political affiliation. We foster an inclusive environment that leverages the unique contributions of diverse individuals and organizations in all aspects of our work. Diversity and inclusion are at the heart of what it means for people with developmental disabilities to live, learn, work, and play in the community.

Privacy and Security Notice

By applying for positions, you are accepting that you have reviewed and understand our Applicant Privacy and Security Notice.

Background Checks Disclosure

All tentative job offers are made with the understanding that prospective new employees pass a drug test and criminal records check prior to being hired. For a list of disqualifying criminal offenses, please see the rule.