Support

Union Square Hospitality Group; Boston (MA); Hybrid; USD 13,000 - 17,000; Full time

Benefits offered by this job

Competitive pay

Tips plus benefits

Health insurance

401(k)

Job summary

Ci Siamo, part of Union Square Hospitality Group, opens in Boston at Commonwealth Pier in Seaport. A frontline Support team member will help set up dining rooms, assist servers, and ensure a welcoming guest experience both in person and over the phone.

The role supports service and aims to maintain exceptional standards while learning the Union Square hospitality philosophy. Prior guest-facing restaurant experience is preferred, with availability for lunch shifts.

Qualifications

• Experience in a guest facing role in a restaurant preferred, but not necessary.
• Availability for lunch shifts.
• Ability to walk or stand for long periods of time.
• Balance & carry multiple plates, glass racks and/or glasses, lift objects up to 30 lbs.
• English fluency and additional languages preferred, but not required.

Responsibilities

• Consistently support a culture of Enlightened Hospitality.
• Create a welcoming and hospitable environment for guests whether in person or over the phone.
• Partner with Maître D’ to quote accurate wait times while finding the yes for all guests.
• Answer guest inquiries regarding hours, menus, and reservations.
• Maintain proper steps of service and table upkeep with efficiency, speed and grace.
• Stay informed on menu items and mise en place for each dish.
• Maintain cleanliness and appearance throughout all dining areas.
• Act as liaison between guest, management, service staff and kitchen.
• Assist with Coat Check duties as needed.
• Work with efficiency and a sense of urgency while remaining composed.

Skills

Guest service

Communication

Teamwork

Hospitality

Lunch shifts

English fluency

Job description

Description

Ci Siamo is a restaurant from Danny Meyer’s Union Square Hospitality Group and James Beard semifinalist Chef Hillary Sterling. Located at Manhattan West, this NYT Top 100 restaurant celebrates the beauty of simplicity centering around live-fire cooking. The Italian-inflected menu takes inspiration from Chef Sterling’s extensive travels and is rooted in the understated excellence of seasonal ingredients and purposeful preparations. Ci Siamo, which loosely translates to “we’ve made it” or “we’ve arrived,” bridges the traditional with the contemporary to introduce a new space that is at once transportive yet warmly familiar.

Ci Siamo’s upcoming Boston location will embody the same dynamic energy and commitment to culinary excellence as its New York original. Located at Commonwealth Pier, an exciting new waterfront project within the Seaport neighborhood, Ci Siamo Boston looks forward to assembling a talented opening team in our new home.

Who you are:

A vital member of the Service team, the Support role encompasses setting up the dining room, setting tables, clearing tables, pouring water, running food, working with servers and expediters, resetting the dining room, polishing glassware and various tasks that support service at the restaurant.

Support team members may also assist our Front Doorteam byconnecting with guests and visitorsat the restaurant.This may also include plotting, planning, and updating the dining room to efficiently coordinate seatings throughout each service.

What you’ll do:

• Consistently support a culture of Enlightened Hospitality
• Create a welcoming and hospitable environment for guests whether in person or over the phone
• Partner with Maître D’ to quoteaccuratewait times while “finding the yes” for all guests
• Properly answer guest inquiries with regards to restaurant hours of operation and basic operational information, menus, and reservations
• Possess an understanding of proper steps of service and engage in table maintenance and resetting with efficiency,speedand grace
• Stay informed and knowledgeable of all menu items and proper mise toaccompanyeach dish
• Maintain thehigh standardsof cleanliness and proper appearance throughout all areas of the restaurant.
• Act as a liaison between the guest, management, servicestaffand kitchen and communicate accordingly
• Assists with Coat Check duties as needed
• Work with efficiency and a sense of urgency whileremainingcomposed
• Demonstrates a passion for guest experience and an eagerness to learn and grow

What we need from you:

• Experience in a guest facing role in a restaurant preferred, but not necessary
• Availability for lunch shifts
• Ability to walk or stand forlong periodsof time
• Ability to balance & carry multiple plates, glass racks and or/glasses, and lift objects up to 30 lbs.
• English fluency andadditionallanguages preferred, but notrequired

What you’ll get from us:

At Union Square Hospitality Group, extending Enlightened Hospitality is at the heart of everything we do. We believe our people are our greatest ingredient. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As a Support team member, you’ll enjoy:

• Competitive pay: Hourly rate of $6.75/hour plus tips
• Quick access to earnings: Eligibility for the USHG Digital Wallet, where you'll have next-day access to earnings and flexible saving options
• Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
• Time to recharge: Generous paid time off and paid parental leave to support life outside of work
• Invest in your future: A matched 401(k) plan to help you grow long-term savings
• Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services
• Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
• Dining Discount: A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones
• Convenience & flexibility: Parking subsidy and pre-tax commuter benefits for transit
• Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality

Putting Enlightened Hospitality into Practice

Integral to our culture are our six behaviors. Our behaviors guide how we work together.

• We play to win with humble swagger.Hospitality is a team sport where everyone deserves an opportunity to thrive and belong
• Turn over the rocks and always be connecting dotsto build uplifting experiences and relationships
• Center the salt shakerwith an unwavering commitment to excellence and the values that matter most
• Write a great next chapter.The road to success is paved with mistakes well-handled
• Bring a charitable assumptionand err on the side of generosity
• Leave our campsite better than we found it;always responsible for the impact of our wake

*The above represents the expected hourly range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.

The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.