Supply Management Support Specialist

Spectraforce Technologies; McLean (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Spectraforce Technologies is seeking a Supply Management Support Specialist to assist hotel leaders and suppliers with customer service, supply chain guidance, and purchasing support. You will manage a high volume of emails, handle daily calls, and analyze trends to improve supplier adoption and hotel purchasing outcomes.

Responsibilities include coaching hotel teams, tracking activities in Salesforce and Teams, and collaborating cross-functionally on strategic initiatives.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service experience.
• 1+ year in hospitality, procurement, supply chain, or hotel operations.
• Experience in hotel operations, hotel sales, or procurement.
• Strong Microsoft Office skills.
• Excellent written and verbal communication.
• Ability to manage multiple priorities.

Responsibilities

• Manage heavy email volume and customer inquiries.
• Handle supplier and purchasing-related support calls.
• Support hotel leaders with procurement and supply chain guidance.
• Identify trends and recommend process improvements.
• Track activities and reporting in Salesforce and Microsoft Teams.
• Conduct coaching and training sessions for hotel teams.
• Collaborate with internal stakeholders and suppliers.
• Support strategic initiatives and supplier expansion efforts.
• Resolve customer and supplier concerns professionally.

Skills

Customer service

Multitasking

Microsoft Office

Written and verbal communication

Education

High School Diploma or GED

Bachelor's Degree

Tools

Salesforce

Microsoft Teams

Microsoft Office Suite

Job description

Title: Supply Management Support Specialist

Location:

McLean, VA (Onsite 4 days/week) - No Flexibility

Schedule:

9:00 AM to 6:00 PM EST

Duration:

12 Months

Job Summary

This role supports hotel leaders and suppliers by providing customer service, supply chain guidance, training, and purchasing support. The candidate will manage a high volume of emails, handle approximately 3 customer-related calls per day, track activities in Salesforce and Microsoft Teams, analyze trends, and work cross-functionally to improve supplier adoption and hotel purchasing outcomes.

Key Responsibilities

• Manage heavy email volume and customer inquiries.
• Handle supplier and purchasing-related support calls.
• Support hotel leaders with procurement and supply chain guidance.
• Identify trends and recommend process improvements.
• Track activities and reporting in Salesforce and Microsoft Teams.
• Conduct coaching and training sessions for hotel teams.
• Collaborate with internal stakeholders and suppliers.
• Support strategic initiatives and supplier expansion efforts.
• Resolve customer and supplier concerns professionally.

Must-Have Qualifications

• High School Diploma or GED.
• 2+ years of customer service experience.
• 1+ year of hospitality, procurement, supply chain, or hotel operations experience.
• Experience in hotel operations, hotel sales, or procurement.
• Strong Microsoft Office skills.
• Excellent written and verbal communication.
• Ability to manage multiple priorities simultaneously.

Preferred Qualifications

• Bachelor's Degree.
• 3+ years of hospitality, procurement, supply chain, or operations experience.
• Spanish bilingual skills (preferred, not required).

Ideal Candidate Profile

• Hospitality or hotel operations background
• Procurement, purchasing, or supply chain experience
• Strong customer service and problem-solving skills
• Comfortable handling dissatisfied customers professionally
• Experienced with Salesforce, Teams, and Microsoft Office
• Self-starter who can work independently and influence others
• Strong analytical and relationship-management skills