HSM Direct Analyst

Spectraforce Technologies; McLean (VA); On-site; USD 52,000 - 64,000; Full time

Job summary

Spectraforce Technologies is seeking an HSM Direct Analyst in McLean, VA for a 12-month engagement. You will handle quotes, follow up with customers, track orders, and manage multiple moving parts in a fast-paced environment.

The role requires 1 year of customer service or hospitality/supply chain experience, a BA/BS degree, and strong Excel skills. Collaboration across teams and proactive communication are essential.

Qualifications

• One year of customer service-related experience or hospitality/supply chain experience.
• BA/BS Bachelor's Degree.
• Proficiency with Excel.

Responsibilities

• Quote Management: Respond to customer quote requests same day or next day when pricing is available.
• Customer Follow-up: After sending quotes, follow up with customers to confirm interest.
• Order Tracking: Track deliveries and proactively share tracking information.
• General Workload: Manage many details and keep track of multiple moving parts.
• Additional Expectations: Collaborate across the organization and handle customer interactions professionally; accept workload pressure.

Skills

Time management

Hospitality experience

Project management

Supplier management

Supply chain

Procurement

Microsoft Excel

Vendor management

RFQ experience

Salesforce

Education

BA/BS Bachelor's Degree

Tools

Microsoft Excel

PeopleSoft

Auto Quotes

Salesforce

Job description

HSM Direct Analyst

Duration: 12 months with possible extension

Location: McLean, VA

Must Have

• Computer Literacy: Needs someone who is computer literate and comfortable navigating systems and tools.

Hard Skills

• Time management
• Hospitality / customer-facing experience
• Project management
• Supplier management
• Supply chain
• Procurement
• Microsoft Excel
• Vendor management
• RFQ experience
• Salesforce

Soft Skills

• Detail-oriented
• Strong organizational skills
• Ability to juggle multiple tasks
• Comfort working in stressful, fast-paced environments
• Strong follow up discipline
• Customer communication skills

Daily Responsibilities

• Quote Management
  • Respond to customer quote requests same day or next day at the latest (if pricing is available).
• Customer Follow-up
  • After sending quotes, follow up with customers:
    • Did you receive it?
    • Are you still interested?
• Order Tracking
  • Track deliveries.
  • Proactively send tracking info to customers.
  • Maintain visibility into shipment statuses.
• General Workload
  • Manage lots of details and keep track of many moving parts.
  • Handle a high volume of follow-ups and status checks.
• Additional Expectations
  • Role is somewhat stressful due to the workload and amount of tracking required.
  • Must be able to collaborate at all levels of the organization.
  • Should handle customer interactions professionally.

Interview Process

2 rounds of 30 minute video interviews

Key Attributes and Skills

• A strong customer‑first mindset and commitment to service excellence.
• A commitment to learning, quickly gaining familiarity with HSM programs, tools, and initiatives.
• Ability to work across the enterprise with a high degree of diplomacy and collaboration.
• Exceptional communication skills – both written and verbal – with the ability to deliver clear, confident, and professional support.
• Strong problem‑solving and resolution skills.
• Ability to perform well under pressure and effectively balance multiple tasks.
• Strong project/time management and organizational skills.

Requirements

• One (1) year of customer service‑related experience or one (1) year of hospitality and/or supply chain related experience.
• BA/BS Bachelor's Degree.
• Proficiency with Excel.

Preferred

• Two (2) years collaborating with suppliers/vendors and properties and/or customers.
• One (1) year of experience purchasing supplies/equipment for the hospitality industry or similar.
• BA/BS Bachelor's Degree in hospitality or supply management.
• Experience with Auto Quotes and/or PeopleSoft.