Supply Coordinator

U-Haul International, Inc.; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Onsite medical clinic

Tuition Reimbursement Program

Employee Stock Ownership Plan (ESOP)

Paid holidays, vacation, and sick time

Discounts on cell phone plans

Job summary

U-Haul International, Inc. is seeking a Supply Service Representative to support internal U-Haul sites by processing orders, expediting or special handling, and answering questions related to the supply chain.

Under the SSR Supervisor, you will maintain a high level of customer service, communicate with customers and suppliers, and collaborate with Buyers, Planners, Freight and Management to resolve issues and ensure smooth operations.

Qualifications

• 2+ years of customer service experience preferred.
• Excellent communication skills, both verbal and written.
• Strong organizational and follow-up abilities.
• Ability to multi-task and manage prioritization.

Responsibilities

• Maintain high level of customer service and professionalism.
• Communicate with customers or suppliers via phone and email.
• Escalate concerns to Buyers, Material Planners, Freight and Management Team as needed.
• Provide resolutions for disputes to satisfy stakeholders while following policy.
• Assist with daily SSR tasks and reporting.
• Review orders in error status and correct as needed.
• Participate in training on systems and daily tasks.
• Communicate critical information quickly to pertinent groups when changes arise.
• Review orders for compliance with purchasing policies and internal audits.

Skills

Customer Service

Communication

Organization

Multitasking

Education

High school diploma or GED

Associate's Degree or equivalent experience

Tools

Microsoft Excel

SAP

Job description

This position is not eligible for employer sponsorship.

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

*This is NOT a work from home position*

Job Description:

Under the direction of the SSR Supervisor, you will be part of the Supply Service Representative Team that provides customer service to internal U-Haul sites. This team is responsible for the processing and entry of orders as well as expediting or special handling of orders as needed. The SSR team is expected to support all U-Haul locations with any and all questions or concerns related to the Supply Chain.

SSR Duties:

• Maintain high-level of customer service
• Ensure communication with customers or suppliers via phone and email are always professional and cordial
• Escalate concerns to Buyers, Material Planners, Freight and Management Team if a supplier’s performance is impacting U-Haul sites negatively
• Provide resolutions for disputes to satisfy stakeholders while maintaining department policy
• Ensure responses to field Feedbacks regarding issues with orders appropriate, per process and helpful
• Assist Buyers/Planners/Freight and Management with special tasks and reporting
• Review orders in error status, and correct
• Participate in continuous training with SSR Team on systems and on daily/as needed tasks
• Communicate critical information quickly and effectively to all pertinent groups when changes or challenges arise
• Review orders for compliance with Purchasing policies and internal audit
• Assist with completion of all daily/as needed SSR tasks
• Strive for continuous improvement and growth, including process development and changes for the group

Job Requirements:

• Customer Service experience (2+ years preferred)
• Positive attitude and willingness to help
• Great organizational and follow‑up skills
• Excellent communication skills (both verbal and written)
• Ability to multi-task
• Proficient in Microsoft Office Suite, particularly Excel
• Experience with SAP (or other similar ERP system)

Education:

• Required: High school diploma or GED
• Preferred: Associate's Degree or the equivalent in experience
• Medical insurance
• Dental & Vision plan with hearing care discounts
• Onsite medical clinic for team members and eligible family members
• New indoor fitness gym (Midtown Phoenix campus)
• CVS Virtual Care
• 24-Hour Nurse Line
• Wellness Program (Healthier You initiatives & challenges)
• Mindset App Reimbursement
• Pet Insurance & Wellness plans
• Opportunities for advancement
• Valuable on‑the‑job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U-Haul University®
• Employee Stock Ownership Plan (ESOP)
• Company-paid life insurance
• Voluntary life insurance options
• Short-Term and Long-Term Disability
• Critical Illness, Accident & Hospital Indemnity plans
• Business & business travel insurance
• MetLaw Legal Program
• MetLife Auto & Home Insurance
• LifeLock Identity Theft Protection
• Dave Ramsey's SmartDollar® Financial Wellness Program
• Paid holidays, vacation, and sick time
• You Matter Employee Assistance Program (EAP)
• Discounts on cell phone plans, hotels, computers, vehicles & more
• Community involvement & volunteer opportunities
• U-Haul Mothers Program (Paid maternity leave)

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.