Bilingual Inside Sales Representative

U-Haul International, Inc.; Tempe (AZ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Full Medical coverage

Onsite medical clinic

401(k) Savings Plan

Life insurance

Paid holidays, vacation, and sick days

Employee Stock Ownership Plan (ESOP)

Job summary

U-Haul International, Inc. is seeking a Fleet Sales Customer Service Representative to support the Fleet Sales Manager and keep the Truck Sales Department running smoothly. This full-time, in-office role is based at the U-Haul Technical Center in Tempe, AZ, with training hours and schedule details provided.

The position emphasizes customer service, sales support, and accurate handling of tax/DMV fees. Ideal candidates have 1–2 years of customer service experience and strong communication skills.

Qualifications

• High School diploma or GED required.
• 1–2 years of customer service experience.
• Retail/automotive sales experience is a plus.
• Proficiency with Microsoft Office (Excel/Word).
• Excellent verbal and written communication skills.
• Bi-lingual preferred but not required.

Responsibilities

• Answer customer and field employee calls from Fleet Sales queue.
• Assist customers in locating trucks, trailers, and tow dollies.
• Assist field employees in negotiating and selling trucks, trailers, and tow dollies.
• Provide tax and DMV fees for truck, trailer, and tow dolly sales.

Skills

Customer service

Bilingual

Verbal and written communication

Education

High School diploma or GED

Tools

Microsoft Office

Job description

This position is not eligible for employer sponsorship.

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance).Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

If you are an enthusiastic, motivated, detail-oriented, personable communicator with customer service experience, consider becoming U-Haul’s newest Fleet Sales Customer Service Representative! In this position, you will work under the direction of the Fleet Sales Manager to help keep the Truck Sales Department running smoothly while handling day-to-day operations. Take the next step in your career at an ever-expanding company while working with a friendly, supportive team.

MUST BE FLUENT IN READING, WRITING, AND SPEAKING BOTH ENGLISH AND SPANISH

Schedule:

This is a full-time in-office position at our U-Haul Technical Center located in Tempe, AZ.

• Initial training hours: Monday-Friday 8am–5pm for three weeks.
• Standard workdays after training: Vary between Monday - Saturday 4AM - 6PM MST and Sunday 8AM-4PM MST

Pay:

Pay starts at $20.00/hr.

Fleet Sales Customer Service Representative Primary Responsibilities:

• Answer customer and field employee calls from Fleet Sales calling queue
• Assist customers in finding trucks, trailers and tow dollies
• Assist field employees in negotiating and selling trucks, trailers and tow dollies
• Provide tax and DMV fees for truck, trailer and tow dolly sales

Fleet Sales Customer Service Representative Minimum Qualifications:

• High School diploma or GED
• 1-2 years customer service experience
• Retail/automotive sales is a plus
• General knowledge of Microsoft Office, Excel and Word
• Excellent verbal and written communication
• Inbound/outbound calls is a plus
• Bi-lingual preferred but not necessary

Confidentiality:

• Maintain confidential customer and truck pricing information
• Professional Mentality:
• Remaining professional with difficult customers and during occasional heavy call volume
• Attention to detail, both visual and mental
• Able to use rationale in negotiating prices

Physical Demands:

• Able to work at a desk for an extended period of time
• Able to work as early as 4 am or as late as 6 pm
• Able to work rotating holidays and weekends

Perks of joining the team:

Get your career moving with a company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be.

U-Haul Offers:

• Full Medical coverage
• Prescription plans
• Weight Watchers
• Onsite medical clinic for you and your family
• Opportunities for advancement
• Valuable on-the-job training
• Free online courses for personal and professional development at U-Haul University®
• Business and travel insurance
• You Matter Employee Assistance Program
• Paid holidays, vacation, and sick days
• Employee Stock Ownership Plan (ESOP)
• 401(k) Savings Plan
• Life insurance
• Critical Illness/Group Accident
• 24-hour physician available for kids
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on cell phone plans, hotels, and more
• LifeLock identity Theft
• Savvy consumer wellness programs- from health care tips to financial wellness
• Dave Ramsey’s SmartDollar Program
• Wellness Program

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co‑founders L.S. \"Sam\" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.