Supply Chain Success Manager

iFoodDecisionSciences; Seattle (WA); Remote; USD 71,000 - 91,000; Full time

Job summary

A leading company in food technology seeks a Supply Chain Success Manager to help enroll clients into Network programs and enhance operational efficiencies. This remote position offers a competitive salary and meaningful work within a collaborative culture, ideal for those with a strong understanding of the food industry and safety software.

Benefits

Medical/Dental/Vision Insurance

Simple IRA (employer match)

Flexible paid time off

Short-term Disability

Parental and other leave

Paid holidays

Qualifications

• 0 – 2 years of experience in sales or customer service.
• Strong understanding of food industry and traceability software.
• Highly-effective communication skills.

Responsibilities

• Enroll prospects into Network programs sold by Enterprise Account Executives.
• Make outbound calls and assist in customer communication.
• Identify and follow-up on leads.

Skills

Communication skills

Listening skills

Independent self-starter

Problem-solving

Interpersonal skills

Education

Bachelor’s Degree or Equivalent

Tools

MS Office

SalesForce.com

HubSpot

Job description

Job Title: Supply Chain Success Manager (Remote USA Only)

Reports to:Director, Supplier Engagement

Department:Sales

About Us

iFoodDecisionSciences (iFDS) develops innovative data management software solutions tailored for enterprise-level retail grocery companies. Our mission is to collaborate with businesses and associations across the food industry to create and refine tools that address the ever-changing challenges of supply chain management.

Operating within the $8 trillion global food industry, which continues to grow, we are at the forefront of a technological revolution—shifting the food supply chain from analog methods to advanced digital systems, data analytics, and artificial intelligence.

At iFDS, we prioritize listening to our customers, understanding their operational hurdles, and delivering targeted solutions that enhance process efficiency, achieve regulatory compliance, and strengthen consumer confidence in their products and services.

With our cutting-edge approach, we are shaping the future of the food industry technology.

Office satellite location: Seattle, WA.

Job Overview

The Supply Chain Success Manager’s primary responsibility is to enroll prospects into Network programs sold by the Enterprise Account Executives. The Supply Chain Success Manager I will run highly targeted prospecting activity at assigned targeted and named accounts. The Supply Chain Success Manager I Consultant will make outbound calls on assigned accounts and help prospects understand the Network program that iFoodDS supports. These programs will most likely be around our food safety and traceability product lines. The Supply Chain Success Manager I is measured on the number of assigned accounts that enroll into the Network program.

Responsibilities and Duties

• Answer inbound calls and make outbound calls to assist in enrolling network participants within larger Enterprise network solutions
• Lead identification and follow-up
• Work small opportunities (x<$10k) within the Food Safety and Traceability product families
• Promote special offers and events by creating and maintaining a customer email database
• Customer communications
• Help to increase our knowledge of competitor positions and activities through close contact with customers

Qualifications

Essential list of qualifications for the position:

• 0 – 2 years of experience working in a sales or customer service capacity
• Deep understanding of the food industry and its operations
• Well versed in food safety and traceability software, the problems they solve and the value they deliver to clients
• Highly-effective communication skills – oral, written and group (in-person and remote)
• Effectively communicate with customers in a fast-paced environment while developing positive customer relationships
• Demonstrated ability to manage multiple priorities effectively, with proven success
• Good Listening Skills
• Independent Self Starter
• Critical thinker
• Resourcefulness with solving problems
• Ability to build rapport with clients
• Excellent interpersonal and team skills
• Strong computer skills – (MS Office, Outlook, SalesForce.com, HubSpot)
• Bachelor’s Degree or Equivalent

Compensation

The salary for this position typically ranges from $71K to $90.5K range is intended to reflect prevailing salaries in different geographic locations across the United States as well as the candidate’s job-related knowledge, skills and experience.

Other Compensation Based on Job

• Annual Bonus (if eligible)
• Stock options (if eligible)

Key Benefits

• Meaningful work
• Positive “Can Do” Company Culture and Core Values
• Competitive Benefits Package
  • Medical/Dental/Vision Insurance
  • Simple IRA (employer match)
  • Flexible paid time off
  • Short-term Disability
  • Parental and other leave
  • Paid holidays

Please note that the Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, the Company is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the Company can take any action against you, including terminating your employment.