Supply Chain & Procurement Manager

Jollibee Group; California (MO); On-site; USD 110,000 - 170,000; Full time

Job summary

Tim Ho Wan North America is seeking a Supply Chain & Procurement Manager to develop and execute end-to-end supply chain strategies across restaurants, commissaries, and expansion operations. You will oversee procurement, sourcing, supplier management, cost control, inventory planning, and logistics to ensure reliable supply and competitive costs.

You will collaborate with Shared Services, Operations, Quality, and Finance to support aggressive growth plans and establish scalable processes for

Qualifications

• Bachelor's degree in a related field.
• 5–8 years in supply chain, procurement, or logistics.
• Experience supporting multi-unit restaurant, food manufacturing, commissary, or distribution operations.
• Strong negotiation and vendor management skills.

Responsibilities

• Develop and execute end-to-end supply chain strategies for North America.
• Oversee procurement, strategic sourcing, supplier management, and cost control.
• Plan and manage inventory, logistics, warehousing, and order fulfillment.
• Support new restaurant openings and expansion with scalable supply chain processes.
• Lead supplier qualification, onboarding, and risk management.

Skills

Strategic sourcing

Supplier management

Cost control

Inventory planning

Logistics & distribution

Contract negotiations

Cross-functional collaboration

Education

Bachelor's Degree in Supply Chain Management or related field

Tools

SAP/ERP systems

Job description

The Supply Chain & Procurement Manager is responsible for developing and executing end-to-end supply chain strategies that support Tim Ho Wan North America's restaurant, commissary, and expansion operations.

The role oversees procurement, strategic sourcing, supplier management, food and packaging cost control, inventory planning, logistics, distribution, warehousing, and order fulfillment. The incumbent works closely with Shared Services (JWS), Operations, Commissary, Quality, Finance, and suppliers to ensure reliable supply, competitive costs, and efficient service levels.

A key responsibility of the role is supporting Tim Ho Wan's aggressive growth plans by building scalable supply chain capabilities, ensuring new restaurant openings are fully supported, and establishing the infrastructure required for future expansion across North America.

This position reports to the General Manager, Tim Ho Wan North America.

KEY RESULT AREAS

KRA 1: Strategic Sourcing, Procurement & Cost Management

Secure reliable supply while optimizing food, packaging, and operating costs.

• Develop sourcing strategies for food, packaging, equipment, and operating supplies.
• Lead supplier selection, negotiations, and contract management.
• Manage food and packaging cost performance and identify savings opportunities.
• Support menu initiatives, product launches, and sourcing requirements.
• Develop secondary sourcing strategies to reduce supply risks.
• Monitor commodity markets and supplier cost changes.
• Partner with Shared Services (JWS) and suppliers to deliver sustainable cost improvements.

KRA 2: Supply Planning, Logistics & Fulfillment

Ensure products are available at the right place, right time, and right cost.

• Manage supply planning and replenishment activities.
• Oversee commissary-to-store and supplier-to-store distribution.
• Ensure timely order fulfillment across restaurants and commissary operations.
• Optimize inventory levels while minimizing stockouts and waste.
• Coordinate warehousing, storage, and logistics providers.
• Monitor service levels and delivery performance.
• Develop scalable logistics processes to support network growth.

KRA 3: Supplier Management, Risk & Supply Continuity

Build strong supplier partnerships while protecting the business from supply disruptions.

• Manage supplier performance and business reviews.
• Develop strategic partnerships with key suppliers and JWS stakeholders.
• Lead supplier qualification and onboarding activities.
• Monitor supplier quality, service, food safety, and compliance standards.
• Establish contingency plans for critical categories.
• Identify and mitigate supply chain risks.
• Drive supplier improvement and innovation initiatives.

KRA 4: New Store Openings, Expansion Support & Supply Chain Development

Build supply chain capabilities that support rapid restaurant growth across North America.

• Lead the supply chain workstream for all restaurant openings.
• Ensure sourcing, inventory, logistics, and supplier readiness for new stores.
• Coordinate opening orders, smallwares, packaging, equipment, and supply requirements.
• Support market entries, commissary expansion, and future distribution network development.
• Develop scalable supply chain processes, tools, and reporting systems.
• Partner with cross function teams on opening readiness.
• Establish infrastructure required to support future growth.

JOB SPECIFICATIONS

Education

Bachelor's Degree in Supply Chain Management, Logistics Management, Business Administration, Purchasing & Procurement, Operations Management, Industrial Engineering, Food Technology or other related business discipline

Work Experience (Required)

• 5–8 years of progressive experience in supply chain, procurement, sourcing, logistics, or distribution
• Experience supporting multi-unit restaurant, food manufacturing, commissary, retail, or distribution operations.
• Strong supplier negotiation and vendor management experience.
• Experience managing food and packaging categories.
• Experience in inventory planning and logistics coordination.
• Experience supporting growth and operational expansion.

Work Experience (Preferred)

• Restaurant or food service industry experience.
• Commissary or central kitchen experience.
• Experience supporting restaurant openings.
• Experience working with Asian food supply chains.

Training/License/Certification

Professional certifications in Supply Chain, Procurement, or Purchasing such as CPSM, CSCP, APICS, CPP, Lean Six Sigma, or SAP/ERP-related certifications. Knowledge of food safety systems, supplier quality programs, and regulatory compliance requirements is highly desirable.

JOB FACTORS

Scope of Impact (Decision Making:

The role requires strong knowledge of strategic sourcing, procurement, supplier management, inventory planning, demand and supply assessment, contract management, risk management, procurement analytics, and ERP systems. Knowledge of food manufacturing, commissary operations, food safety requirements, and multi-unit restaurant supply chains is highly desirable.

Level of Function-Specific Knowledge: Strong knowledge of strategic sourcing, procurement, supplier management, inventory planning, demand and supply assessment, contract management, risk management, procurement analytics, and ERP systems. Knowledge of food manufacturing, commissary operations, food safety requirements, and multi-unit restaurant supply chains is highly desirable.