Supply Chain Operations Manager

W. S. Badger; Gilsum (NH); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance

Paid Time Off

Family Leave

Disability

Job summary

The W. S. Badger Supply Chain & Operations Planning Manager will oversee end-to-end planning, driving demand forecasting, production scheduling, and inventory optimization across product lines.

You will lead a team of planning professionals and collaborate with procurement, sales, and finance to ensure the right products are available while upholding sustainability sourcing standards. You will champion data-driven decision making, leverage Syspro ERP, and work with cross-functional partners to

Qualifications

• Bachelor's degree in Supply Chain Management, Business, Operations, or related field.
• 6+ years of progressive supply chain, planning, or operations experience, with at least 3 years in a people management role overseeing a team of 3 or more
• Experience with Syspro ERP (MRP/MPS, procurement, inventory, manufacturing, or supply chain modules) strongly preferred
• Experience in beauty, personal care, or food & beverage industry preferred
• Familiarity with organic certification supply chain requirements (USDA Organic, COSMOS, NSF) preferred
• APICS CPIM or CSCP certification (or in progress) preferred
• Experience with BI tools (Power BI, Tableau) or ERP-adjacent analytics platforms preferred
• Background working with contract manufacturers and/or co-packers preferred

Responsibilities

• Directly manage a team of supply chain and planning professionals, setting goals and coaching performance.
• Foster accountability and cross-functional collaboration within the team.
• Identify training opportunities to grow planning tools, ERP proficiency, and industry knowledge.
• Define roles and workflows as the team scales with the business.
• Maintain a safe and compliant working environment and address any issues.
• Oversee rolling demand forecasts by SKU, channel, and region using statistical models and market intelligence.
• Collaborate with Sales, Marketing, and RDI to incorporate launches and seasonal trends into forecasts.
• Monitor forecast accuracy and refine planning assumptions.
• Coordinate Sales & Operations planning to convert forecast into material and production plans
• Oversee end-to-end supply chain from raw materials to finished goods, ensuring sustainability standards

Skills

Forecasting

S&OP

Excel

Leadership

Communication

Education

Bachelor's degree in supply chain/related field

APICS CPIM or CSCP certification (preferred)

Tools

Syspro ERP

BI tools (Power BI/Tableau)

Job description

The Supply Chain & Operations Planning Manager supports the Badger mission by driving end-to-end supply chain visibility, demand planning, production planning, and inventory optimization across our product lines. This role oversees a team of supply chain and planning professionals and collaborates cross-functionally with procurement, production, sales, and finance to ensure the right products are available at the right time, while maintaining the integrity of our mission & sustainability sourcing standards. The Supply Chain & Operations Planning Manager is a power user of our ERP system and champions data-driven decision‑making throughout the organization.

Essential Responsibilities:

Team Leadership & Development

• Directly manage a team supply chain and planning professionals, including setting clear goals, prioritizing projects, providing ongoing coaching and performance feedback, and conducting new hire and alignment building check‑ins.
• Foster a culture of accountability, continuous improvement, and cross‑functional collaboration within the team
• Identify training and development opportunities to grow team capabilities in planning tools, ERP proficiency, and industry knowledge
• Set direction, define roles, responsibilities, and workflows as the team scales alongside the business
• Maintain a safe and legal working environment, immediately addressing or escalating any safety concerns, unethical, or illegal behavior.

Demand Planning & Forecasting

• Oversee the development and maintenance of rolling demand forecasts (monthly, quarterly, annual) by SKU, channel, and region using statistical models and market intelligence
• Collaborate with Sales, Marketing, and Research, Development and Innovation (RDI) to incorporate promotional calendars, new product launches, and seasonal trends into forecast models
• Monitor forecast accuracy and continuously refine planning assumptions
• Coordinate with the Sales & Operations planning process, facilitating meetings across departments to convert the sales forecast into materials and production planning

Supply Chain Management

• Oversee end-to-end supply chain operations from a planning and operational continuity standpoint, including raw material availability, contract manufacturing coordination, inbound logistics, and finished goods inventory
• Ensure supply chain execution complies with organic and sustainability sourcing standards (USDA Organic, etc.), partnering with the Purchasing & Sourcing Manager and Quality team who own supplier qualification and ongoing compliance oversight
• Develop and maintain supply chain performance KPIs and contingency planning strategies, using supplier performance data in collaboration with the Purchasing & Sourcing Manager to identify risks and drive mitigation plans
• Work with the Purchasing team to establish and guide pricing negotiations, lead times, and contract terms with suppliers and logistics partners

Production Planning

• Direct the development and maintenance of master production schedules (MPS) aligned with demand forecasts, available raw material inventory, and contract manufacturer capacity, working with the Production Scheduler
• Translate finished goods demand into detailed material requirements using Syspro's MRP/MPS modules, ensuring timely release of purchase orders and work orders
• Coordinate longer-term production scheduling with co‑manufacturers and in‑house operations teams, balancing run efficiency with flexibility for short‑lead promotional needs
• Working with Quality and Operations, monitor production output, yield variances, and schedule adherence; identify root causes for deviations and drive corrective actions
• Manage new product introduction (NPI) timelines from a production readiness standpoint, including BOM setup, trial runs, and initial inventory builds working closely with RDI and Sales
• Partner with Quality Assurance to ensure production schedules accommodate required hold periods, testing windows, and organic certification documentation

Syspro ERP Partnership & Optimization

• Serve as the supply chain and operations subject matter expert for Syspro, translating business needs into system requirements and serving as the primary contact to the ERP & Operations Systems Administrator for supply chain‑related system work
• Ensure the accuracy and completeness of supply chain master data in Syspro (BOMs, item masters, supplier records), partnering with the ERP & Operations Systems Administrator to implement and maintain those records
• Define business requirements for supply chain reports, dashboards, and workflows in Syspro, and partner with the ERP & Operations Systems Administrator to develop and maintain them

Inventory Management

• Own the inventory management strategy across all SKUs, setting policies for service levels, working capital efficiency, and inventory health
• Establish and maintain reorder points, safety stock parameters, and slow‑moving/obsolete inventory reserves; review and update these parameters regularly in response to demand or supply changes
• Coordinate with Inventory Coordinator and Accounting to execute cycle count programs and physical inventory reconciliation
• Hold accountability for overall inventory accuracy and integrity, using reporting from the Inventory Coordinator to identify systemic issues and drive improvements
• Define and maintain shelf‑life and lot traceability policies and system requirements for organic and perishable raw materials in Syspro.
• Partner with the Inventory Coordinator to ensure those policies are consistently executed and review escalated disposition decisions for short‑dated or expired goods where financial or compliance impact is significant

Reporting & Analytics

• Define, own, and distribute weekly/monthly supply chain performance reports including fill rates, on‑time delivery, inventory turns, and forecast accuracy
• Identify supply chain risks and communicate proactively to senior team members with recommended mitigation strategies
• Support financial planning processes with inventory projections and cost‑of‑goods modeling
• Other duties as assigned.

Pay starting at $80,000; salary is commensurate to experience.

Requirements

Education & Experience:

• Bachelor's degree in Supply Chain Management, Business, Operations, or related experience
• 6+ years of progressive supply chain, planning, or operations experience, with at least 3 years in a people management role overseeing a team of 3 or more
• Proven experience in production planning, master scheduling, or manufacturing operations, ideally in a skincare, cosmetics, or food & beverage environment
• Hands‑on experience with Syspro ERP (MRP/MPS, procurement, inventory, manufacturing, or supply chain modules) strongly preferred
• Experience in the beauty, personal care, or food & beverage industry preferred
• Familiarity with organic certification supply chain requirements (USDA Organic, COSMOS, NSF, etc.) preferred
• APICS CPIM or CSCP certification (or in progress) preferred
• Experience with BI tools (Power BI, Tableau) or ERP‑adjacent analytics platforms preferred
• Background working with contract manufacturers and/or co‑packers preferred

Skills:

• Strong proficiency in demand forecasting methodologies and S&OP processes
• Advanced Excel skills; comfort with data analysis and building models from scratch
• Demonstrated ability to manage multiple suppliers and logistics partners simultaneously
• Excellent written and verbal communication skills; able to translate data into actionable recommendations for non‑technical stakeholders.

Physical Requirements:

Physical requirements for the job include, but are not limited to: prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Employees should be able to perform the essential functions of the job with or without reasonable accommodations.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Wellness Resources