Operations Lead - Skokie, IL

L.L.Bean; Skokie (IL); On-site; USD 36,000 - 37,000; Full time

Job summary

L.L.Bean in Skokie, IL seeks an Operations Lead for the peak season to own stock room and cash wrap, supervise shipments, returns, and omni-channel tasks. You will coach for efficiency, ensure safety and accuracy, and uphold loss prevention standards while handling daily store operations.

The role requires a 2-year associate degree and at least 2 years in retail/operations with strong leadership and organizational skills; POS and MS Office knowledge is a plus.

Qualifications

• 2-year associate degree required.
• Minimum 2 years of retail/operations experience.
• Experience leading teams.
• Strong communication and organizational skills.
• Knowledge of POS and MS Office a plus.

Responsibilities

• Primary owner of stock room and cash wrap; oversee shipment receiving and processing, returns, and omni operations.
• Drive productivity standards and coach for efficiency and performance.
• Maintain safety, loss prevention, and cleanliness; ensure proper cash office reconciliation.
• Manage inbound freight, replenishment, transfers, and omni channel tasks.
• Lead and develop store operations staff; plan staffing and address issues.

Skills

Store operations

Leadership

Team development

Customer service

POS systems

Education

2-year associates degree

Job description

At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome - both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.

Our Old Orchard Retail Store in Skokie, IL is looking for an Operations Lead to join their retail team. This is a temporary position to help with the upcoming peak season. There is a possibility this could turn into a year-round position as a sales representative at the end of the season.

Position Purpose

Primary business owner of the stock room and cash wrap; oversees all functional areas including shipment receiving and processing, returns processing, transfer activity, and omni operations. Drives productivity standards of the team and coaches for maximum efficiency and performance. Has total store responsibilities including metric achievement, talent development, and leader on duty functions.

Responsibilities

• BOH/Service Hub Operations
• Maintains a clean, organized, and efficient stock room while adhering to operating standards and safety requirements.
• Adheres to all loss prevention policies and procedures inspecting the back of house and sales floor space for compliance.
• Is an active participant in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
• Models safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels ensuring safety remains a top priority
• Maintains the cash office per policy ensuring proper signatures, accurate reconciliation, and general organization is achieved.
• Ensure the service hub is fully stocked, free of clutter, and operating effectively.
• Accountable for cashier execution and efficiency with a focus on service delivery
• Merchandise Handling
• Manages inbound freight processing per SOP and productivity guidelines completing all shipments within 24 hours of delivery.
• Works in collaboration with other leaders to replenish sales floor stock and push replenishment truck product to the floor.
• Oversees and manages the return processes following standard operating practices by assigning the proper quality codes
• Executes store to store/store to warehouse transfers in a timely manner
• Execute all aspects of omni channel business including FES orders, phone call management, and RIO’s are completed per guidelines
• People Leadership
• Leads the operation reps/service hub team in daily tasks
• Prepares & communicates daily task responsibilities to staff.
• Leverages knowledge and strengths to foster growth and development of the team
• Supports and trains associates, communicating standards and processes, company policies and procedures
• Values and works collaboratively and respectfully across a variety of differences among team members and customers.
• Recommends adjustment to staffing levels/schedules to meet work requirements.
• Address and respond to employee issues/conflicts related to day to day operations within defined parameters in accordance with company policies and procedures under direction of supervisor.
• Provides in the moment input, feedback, and coaching.
• If performance concerns exist, hands off to store management for performance management process
• Total Store Accountability
• Aids in the achievement of all financial measures as well as area specific metrics.
• Key holder as required serving as a potential opener/closer for the store
• Acts as a Leader on Duty
• Drive sales and service engagement by coaching Reps for improvement in the moment
• May assist in the interviewing process and provide input into hiring decisions.
• Contributes to Peak planning preparation and readiness.
• Leverages knowledge and strengths to foster growth and development of the team
• Expense management ownership ensuring proper use of resources and adherence to budgetary guidelines with a focus on payroll management.

Health and Safety Requirement

Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.

Education Level

2-Year Associates Degree

Years of Experience

2+

Skills and Qualifications

Prior relevant experience desired Store operations background

Demonstrated ability to lead teams

Demonstrated capacity for collaborative work in a retail environment, is adept at serving customers and teams from a variety of backgrounds

Excellent organizational, time management, and communication skills

Systems knowledge and exposure a plus (POS, Word, Excel)

Pay & Benefits

L.L.Bean uses a market-based compensation approach. The anticipated starting base pay for this position is $17.11 - $18.00. Individual compensation may vary based on factors such as a candidate’s experience, qualifications, education, geographic location, skills, competencies, and proficiency for the role.

Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.

About us

If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging. Over a century ago, company founder Leon Leonwood Bean set out to make a boot to keep hunters’ feet warm and dry. Today, we continue to follow the trail he blazed, adding new paths to help more people discover the outdoors, whether it’s the thrill of sea kayaking, the quiet of early morning fishing or the pleasure of walking in your local park. Of course, we remain true to L.L.’s core values, and are committed to quality, service, and putting the outside, inside everything we make. So join us, adventure awaits... At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome - both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.

At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome - both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.