Supply Chain Analyst

Amos Food Group; United States; On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Attractive base salary

Year-end bonus

Social welfare benefits

Global industry exchanges

Direct HQ communication

Job summary

Amos Food Group is seeking a Logistics Coordinator based in the United States to manage shipment execution and purchase orders for major customers and partners. The role involves coordinating with brokers and carriers, tracking deliveries, and ensuring OTIF performance.

Ideal candidates will have 1–3 years in logistics or supply chain coordination, familiarity with SPS Commerce, and strong Excel skills. This position emphasizes proactive issue resolution and cross-functional collaboration across

Qualifications

• 1–3 years of experience in logistics, transportation, customer service or supply chain coordination.
• Familiarity with LTL and truckload shipping, BOLs, PODs and delivery appointments.
• Strong Excel or Google Sheets skills.

Responsibilities

• Own shipment execution for assigned customer accounts (Target, Kroger, Five Below) and/or fulfillment partners.
• Forward and manage purchase orders in SPS Commerce.
• Monitor shipment status and keep internal and partner tracking sheets current.
• Identify shipments at risk of missing delivery deadlines and escalate as needed.
• Answer routine customer shipment inquiries using current tracking information.
• Schedule and confirm pick-ups with collect customers.

Skills

Logistics coordination

Customer service

Time management

Communication

Problem solving

Attention to detail

Tools

SPS Commerce

EDI platforms

Excel/Google Sheets

Job description

In the 2026 Global Top 100 candy companies ranking by Candy Industry, we are ranked 48 of 100.

• Amos Food is the leading company of creative candies in the world. Amos Food sells its products in more than 50 countries and regions including China, the United States, Canada, Japan, Australia, Germany, France, and Southeast Asia, and directly supplies global top retailers such as Wal-Mart, Sam's, Costco, 7-11, Target, etc.
• Amos Brand has been named one of the Top 5 Fastest-Growing Brands in the U.S.
• CEO Amos Ma has been honored Candy Hall of Fame 2024. The Candy Hall of Fame, the highest honor in the US confectionery industry, known as the "Oscar" award in the global candy industry, was established in the 70s of the 20th century
• Sweets & Snacks Most Innovative New Products Award in 2023 & 2025
• Superior Taste Awards: The most prestigious taste certification worldwide in the food and beverage industry, awarded by International Taste Institute BRUSSELS in 2025

What You'll Do

Shipment tracking and PO management

• Own shipment execution for assigned customer accounts (e.g., Target, Kroger, Five Below) and/or fulfillment partners
• Forward and manage purchase orders in SPS Commerce
• Monitor shipment status and keep internal and partner tracking sheets current
• Identify shipments at risk of missing delivery deadlines and escalated exceptions
• Answer routine customer shipment inquiries using current tracking information
• Schedule and confirm pick-ups with collect customers (e.g., Ross, Ollie's, Thayer, Burlington)

Carrier, broker and partner coordination

• Follow up with brokers, carriers and partners for status updates, delivery appointments, BOLs and proof of delivery
• Post standard shipment updates to internal teams and Sales
• Route complex issues, service failures and escalations to the right team member

On-time delivery and OTIF

• Flag shipments that may miss customer delivery windows and request extensions to avoid penalties
• Help identify recurring issues behind missed delivery targets

Chargebacks and claims

• Log and track customer chargebacks, deductions and transportation claims
• Gather supporting documents (BOLs, PODs, appointment confirmations, correspondence) and submit disputes
• Track dispute status, response deadlines and outstanding credits

Vendor compliance and chargeback prevention

• Establish and run a regular cadence of vendor compliance syncs with key customers
• Build and manage a proactive chargeback prevention program: track fines by customer and reason, fix root causes with partners, and catch compliance misses before they become fines

What We're Looking For

• Based in the United States and available throughout US business hours
• Fluent, professional written and spoken English, with confidence on the phone with carriers, brokers andcustomers
• Comfortable building relationships with customer vendor compliance teams through regular meetings
• 1–3 years of experience in logistics, transportation, customer service or supply chain coordination
• Familiarity with LTL and truckload shipping, BOLs, PODs and delivery appointments
• Strong Excel or Google Sheets skills
• Organized and detail-oriented, with a habit of following up until an issue is closed
• Clear, professional written communication with external partners
• Comfortable working across time zones and with international partners

Nice to have

• Experience with retail customer compliance programs, OTIF or chargeback disputes
• Experience with SPS Commerce or other EDI platforms
• CPG or food and beverage industry experience
• Experience with 3PLs or fulfillment partners such as ShipBob

• Attractive basic salary plus generous year-end bonus, complete social welfare benefits
• Regular global industry resource sharing and overseas industry exchange opportunities
• Direct communication mechanism with global headquarters, fast business decision-making and efficient work coordination