Supply Chain Analyst

Crystal Equation Corporation; United States; On-site; USD 73,000 - 80,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision/life insurance

401K

Parental leave

Job summary

Crystal Equation in the United States is seeking a Returns Analyst to manage RMAs, analyze drivers of returns, and coordinate with service centers to resolve issues end-to-end. The role emphasizes data accuracy, dispute resolution, and identifying opportunities to automate workflows using AI tools and Jira to streamline processes and reporting.

Competitive hourly pay and full benefits are offered. Ideal candidates bring 6–8 years in returns analysis or RMA processing within consumer electronics

Qualifications

• 6-8 years of experience in RMA processing and returns analysis (not just RMA focus but more a system/process automation focus).
• Bachelor's degree in applicable field that aligns with a supply chain analyst
• Experience using ERP systems, ideally Oracle
• Background in consumer electronics retail operations
• Strong analytical skills with ability to identify root causes of returns
• Experience with process automation and workflow optimization
• Familiarity with AI-powered productivity tools
• Proficiency in Jira or similar case management systems
• Retail compliance and dispute resolution

Responsibilities

• Processing RMAs and analyzing driving factors for returns
• Partnership with service centers to resolve return-related issues
• Resolving discrepancies via Jira cases with service centers
• Validating returns and ensuring data accuracy
• Filing disputes for all retail customers through their portals and processes
• Identifying opportunities for process automation and efficiency improvements
• Leveraging AI tools to streamline returns workflows and reporting

Skills

Root-cause analysis

Process automation

Data analysis

AI productivity tools familiarity

Attention to detail

Communication skills

Education

Bachelor's degree in supply chain / related field

Tools

Jira

Oracle ERP

Job description

Responsibilities

• Processing RMAs and analyzing driving factors for returns
• Partnering with service centers to resolve return-related issues
• Resolving discrepancies via Jira cases with service centers
• Validating returns and ensuring data accuracy
• Filing disputes for all retail customers through their portals and processes
• Identifying opportunities for process automation and efficiency improvements
• Leveraging AI tools to streamline returns workflows and reporting

Requirements

• 6-8 years of experience in RMA processing and returns analysis (not just RMA focus but more a system/process automation focus).
• Bachelor's degree in applicable field that aligns with a supply chain analyst
• Experience using ERP systems, ideally Oracle
• Background in consumer electronics retail operations
• Strong analytical skills with ability to identify root causes of returns
• Experience with process automation and workflow optimization
• Familiarity with AI-powered productivity tools
• Proficiency in Jira or similar case management systems
• Retail compliance and dispute resolution

Pay range is $53 - $58 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE:

At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.

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