Global Returns Analyst

Intelliswift - An LTTS Company; United States; On-site; USD 70,000 - 100,000; Part time

Job summary

Intelliswift - An LTTS Company is seeking a Global Returns Analyst for a 6‑month engagement to support retail channel operations in the consumer technology sector. The role emphasizes returns management, process improvement, automation, and data‑driven decision making across service centers, retail partners, and operations teams.

The ideal candidate has extensive experience in returns analysis and reverse logistics, with ERP exposure (Oracle) and strong analytical capabilities.

Qualifications

• Bachelor's degree in Supply Chain, Business, Operations, Logistics, or related field.
• 6-8 years of experience in returns analysis, reverse logistics, RMA operations, or supply chain operations.
• Experience using ERP systems, preferably Oracle.
• Background supporting consumer electronics, hardware, or retail operations environments.
• Strong analytical and problem‑solving skills with experience conducting root cause analysis.
• Proven experience driving process automation, workflow optimization, and operational improvements.
• Proficiency with Jira or similar case management/ticketing platforms.
• Experience with retail compliance, dispute resolution, and returns management processes.
• Familiarity with AI-powered productivity and workflow tools.
• Strong communication and stakeholder management skills.

Responsibilities

• Process and manage Return Merchandise Authorizations (RMAs) and analyze return trends.
• Investigate drivers of product returns and perform root cause analysis.
• Partner with service centers and cross-functional teams to resolve return‑related issues.
• Manage and resolve discrepancies through case management systems.
• Validate return transactions and ensure data accuracy across systems.
• Submit and manage retail disputes through customer portals and established processes.
• Identify opportunities for process automation and operational improvements.
• Leverage AI-enabled productivity tools to streamline workflows, reporting, and analysis.
• Create reporting and insights to support returns management and business decision‑making.
• Ensure compliance with retail returns policies and operational requirements.

Skills

Analytical skills

Root cause analysis

Process automation

Data analysis

Stakeholder management

AI tools familiarity

Education

Bachelor's degree in Supply Chain

Tools

Oracle ERP

Job description

Duration: 6 Months (Potential Extension)

We are seeking an experienced Global Returns Analyst to support retail channel operations within the consumer technology industry. This role is ideal for a supply chain professional who combines strong returns management expertise with process improvement, automation, and analytical problem-solving skills.

The successful candidate will work cross-functionally with service centers, retail partners, and operations teams to manage returns processes, resolve discrepancies, improve operational efficiency, and drive data‑driven decision‑making.

Responsibilities

• Process and manage Return Merchandise Authorizations (RMAs) and analyze return trends.
• Investigate drivers of product returns and perform root cause analysis.
• Partner with service centers and cross-functional teams to resolve return‑related issues.
• Manage and resolve discrepancies through case management systems.
• Validate return transactions and ensure data accuracy across systems.
• Submit and manage retail disputes through customer portals and established processes.
• Identify opportunities for process automation and operational improvements.
• Leverage AI-enabled productivity tools to streamline workflows, reporting, and analysis.
• Create reporting and insights to support returns management and business decision‑making.
• Ensure compliance with retail returns policies and operational requirements.

Required Qualifications

• Bachelor's degree in Supply Chain, Business, Operations, Logistics, or a related field.
• 6-8 years of experience in returns analysis, reverse logistics, RMA operations, or supply chain operations.
• Experience using ERP systems, preferably Oracle.
• Background supporting consumer electronics, hardware, or retail operations environments.
• Strong analytical and problem‑solving skills with experience conducting root cause analysis.
• Proven experience driving process automation, workflow optimization, and operational improvements.
• Proficiency with Jira or similar case management/ticketing platforms.
• Experience with retail compliance, dispute resolution, and returns management processes.
• Familiarity with AI-powered productivity and workflow tools.
• Strong communication and stakeholder management skills.

Preferred Qualifications

• Experience working with service centers, repair operations, or reverse logistics organizations.
• Advanced Excel and data analysis skills.
• Experience creating operational dashboards and performance reporting.