Supply Chain Analyst

Hampton Products; Lake Forest (CA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision, life, AD&D, F

Voluntary benefits

Hybrid Schedule

PTO & holidays

Job summary

Hampton Products is seeking a full-time Supply Chain Planning Analyst to manage the Direct Import program from PO receipt to final delivery for retail partners. You'll work with sales, suppliers, freight forwarders, and customers to ensure on-time, accurate orders and optimal logistics.

The role requires strong analytical skills, ERP/MRP experience, and excellent communication to support cost savings and service level goals within a hybrid work environment.

Qualifications

• Bachelor's degree in business administration, supply chain management, or logistics from a four-year college or university.
• Demonstrated customer service orientation with proactive, accurate communication.
• Experience with ERP/MRP/Demand Planning Systems and procurement practices.

Responsibilities

• Manage the company’s Direct Import programs from PO receipt through delivery to customer distribution centers or ports of entry.
• Serve as primary contact for customer replenishment and Asia order management teams.
• Coordinate production schedules, booking timelines, and cargo readiness with overseas suppliers.
• Manage container bookings, load optimization, and freight cost per unit with freight forwarders.
• Prepare and review international shipping documentation for accuracy and customs compliance.
• Monitor inventory and communicate delays, offering recovery options to customers and sales.
• Maintain routing guides, labeling, packaging, and EDI compliance to drive zero chargebacks.
• Track Direct Import program metrics like on-time ship/delivery and fill rate.
• Support customer reviews and new-item setup with lead time and cost inputs.
• Maintain system data integrity in item master for lead times and planning parameters.

Skills

analytical skills

ERP/MRP

customer-facing communication

planning and scheduling

cost reduction

Education

Bachelor's degree in Business Administration, Supply Chain Management, or Logistics

APICS CPIM/CSCP or Licensed Customs Broker certification (preferred)

Tools

ERP/MRP systems

Job description

We are looking for a full-time, experienced and self-motivated Supply Chain Planning Analyst to join our Global Supply Chain Team to manage the company’s Direct Import program for direct import customers from purchase order receipt through final delivery. This is a customer-facing role requiring frequent interaction with retail partners, sales teams, suppliers, and freight forwarders, and demands a detail-oriented, thoughtful mindset that places the customer first.

Hampton Products is a leading North American provider of both residential and commercial security and door hardware, builder’s hardware, cargo management, and portable security products. Founded in 1973, Hampton Products provides industry-leading customer service and retail metrics. Hampton’s products are available in major retail stores in North America under the Brinks, Keeper, Universal Hardware and Wright Products brands. For more information, please visit https://www.hamptonproducts.com/.

Essential Duties and Responsibilities

• Provide supply chain analytics support through inventory reporting, safety stock adjustment, and supply chain performance metrics Manages the end-to-end Direct Import programs. From purchase order receipt through delivery to the customer’s distribution center or port of entry.
• Serve as the primary point of contact for customer replenishment and Asia order management teams, responding to order status inquiries, ship window changes, and exception requests in a timely and professional manner.
• Review, validate, and place direct import orders, ensuring accuracy of item, quantity, pricing, and ship window against customer requirements.
• Coordinate with overseas suppliers and factories on production schedules, booking timelines, and cargo readiness dates.
• Manage container bookings, consolidation planning, and load optimization with freight forwarders to maximize container utilization and minimize freight cost per unit.
• Create, review, and process international shipping documentation, including commercial invoices, packing lists, bills of lading, and certificates of origin, for accuracy and customs compliance.
• Monitor on-water inventory and estimated arrival dates; proactively communicates delays and presents recovery options to customers and sales.
• Maintain customer‑specific routing guides, labeling, packaging, and EDI compliance requirements to drive toward zero chargebacks.
• Partner with customs brokers on entry filing, HTS classification, duty, and trade compliance matters when required.
• Track and report Direct Import program metrics, including on‑time ship, on‑time delivery, fill rate, and cost variance.
• Support customer line reviews and new‑item setup with lead time, minimum order quantity, and cost inputs.
• Manage invoice and First cost process with customers.
• Prepare, run, and distribute recurring inventory reports, including on‑hand, on‑order, aged and obsolete inventory, weeks of supply, and inventory turns.
• Analyze demand variability, lead time performance, and service level targets to recommend and implement safety stock adjustments.
• Prepare and attend weekly meetings to support supply chain metric reporting.
• Conduct ad hoc analysis for leadership on cost reduction, network optimization, and process improvement opportunities.
• Maintain system data integrity in the item master for assigned items, including lead times and planning parameters, and ensure new item setup is complete.

The successful candidate will have the following

Bachelor’s degree in business administration, Supply Chain Management, or Logistics from a four‑year college or university and no less than 3 years of progressive experience in the supply chain, import, or logistics discipline, or equivalent combination of education and experience in the durable consumer goods industry.

Demonstrated customer service orientation, with the ability to build trust through proactive, accurate, and responsive communication.

Exceptional attention to detail and follow‑through in a deadline‑driven environment.

Strong problem‑solving skills with analytical mindset.

Experience with ERP/MRP/Demand Planning Systems and procurement practices.

Excellent verbal/written communication, analytical skills and management follow‑through skills required.

Ability to collaborate cross‑functionally and build consensus without direct authority.

Ability to think “outside the box” and come up with creative process improvements.

Direct import or replenishment experience with major retail accounts such as Ace Hardware, Walmart, Home Depot, Lowe’s, or Costco, and familiarity with their vendor portals, preferred.

Familiarity with EDI transactions (850, 855, 856, 810) preferred.

Working knowledge of international shipping, Incoterms, customs documentation, and ocean freight processes is a plus.

APICS CPIM/CSCP or Licensed Customs Broker certification preferred.

We Offer

• Cafeteria plans- Medical, dental, vision, life insurance and AD&D (twice your salary!), FSA, HSA, LTD, STD.
• Voluntary benefits- Voluntary life and AD&D, Accident Insurance, Critical Illness, and more!
• Hybrid Schedule, Vacation, PTO, sick and generous holidays.
• Opportunities to give back to the Community.
• Wellness Program, and more!

Don’t let this job get away. Many feel that Hampton Products is a special place to work, and our core values are the primary reasons for that feeling. These core values (Inspiration, Caring and Innovation) are the soul of our company, and they are what set us apart. If this resonates with you, here’s your chance to work for an outstanding company that really cares about its employees as well as its customers.

Hampton Products International Corporation is an equal employment opportunity employer.