Outbound Supervisor

Westcoast Limited; Andover (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Growth opportunities

25 days holiday

Employee referral bonuses

Wellbeing services

Job summary

Westcoast Limited in the US market seeks an Outbound Supervisor to boost efficiency in warehouse operations. You will lead a team, coordinate deliveries, and ensure accurate packing and stock control across fast-paced cycles.

The role emphasizes hands-on supervision, liaison with customers, and data entry in the WMS to support continuous improvement and target achievement.

Qualifications

• Knowledge of warehouse management systems and processes.
• Experience leading a warehouse team in a fast-paced environment.
• Good understanding of returns measures and processes.
• Organised and methodical approach to work.
• Ability to follow warehouse processes and procedures.
• Attention to detail and ability to complete repetitive tasks to a high standard.
• Ability to work to tight deadlines in a high-pressure setting.
• Able to work unsupervised.
• Experience with WMS such as Manhattan, Infor or SAP is desirable.
• Strong communication via email or phone.
• Positive attitude with focus on problem solving.

Responsibilities

• Check deliveries/collections and sign paperwork.
• Ensure CHEP pallets are ordered and di-hired in system.
• Pick and pack customer orders to a high standard.
• Load and unload goods.
• Pack retail orders per specifications and verify accuracy.
• Investigate stock discrepancies.
• Maintain high productivity and meet targets.
• Organise collections to suppliers.
• Liaise with customers via email, Teams and phone.
• Lead and supervise warehouse team to achieve operational plan.
• Train and develop warehouse colleagues.
• Enter data into Warehouse Management System.

Skills

WMS experience

Team leadership

Returns processes

Organised workflow

Attention to detail

Work under pressure

Unsupervised work

Strong communication

Tools

Manhattan

Infor

SAP

Job description

At Westcoast, we take pride in distributing some of the most renowned global IT brands to resellers, retailers, and organizations across the UK and beyond. As an innovative and inclusive company, we thrive on teamwork and the diverse talents of our people. We invite you to turn your passion into a rewarding career with us!

The Job Role

As the Outbound Supervisor, you will support the operation where required looking to improve efficiency and ensure an effective operation is established and maintained.

Your Day-to-Day Responsibilities Will Include

• Checking deliveries/collections, signing paperwork
• Making sure CHEP pallets are ordered, and they are di-hired in the system.
• Picking and packing customers orders to high standard
• Loading and unloading
• Making sure retail orders are packed as per the spec provided and all orders are checked once done.
• Investigating stock discrepancies
• Ensuring productivity level are high and targets are achieved.
• Organizing collections to the suppliers.
• Liaising with customers via email, Teams, and phone.
• Leading and supervising the team to achieve operational plan in all areas.
• Training and developing warehouse colleagues.
• Data entry into Warehouse Management System.

Is this the role for you?

To be successful in this role you will have some of the following skills and experience and the desire to develop in other areas:

Skills

• Detailed understanding of warehouse management system.
• Previous experience of managing and leading a warehouse team.
• Previous experience within a fast-paced warehouse environment and a good understanding of returns measures and processes.
• An organised and methodical approach to work.
• Able to follow warehouse processes and procedures.
• Attention to detail, able to complete repetitive tasks to a high standard.
• Strong organisational skills with a high level of attention to detail.
• Able to work to tight deadlines and within a fast paced and high-pressure environment.
• Able to work unsupervised.
• Experience with a recognised WMS (Manhattan, Infor, SAP) would be desirable.
• Strong communication skills via email or phone.
• Have a positive attitude with a focus on problem solving.

What’s in It for You?

This is a fantastic opportunity to immerse yourself in the IT industry, build lasting relationships, and grow with a Sunday Times Top Track 100 company.

• Growth Opportunities: We offer training and development opportunities to help you reach your full potential. Whether it’s funded apprenticeships, work-based studies, or professional qualifications, we’ve got you covered.
• Generous Benefits Package: Enjoy 25 days of holiday, employee referral bonuses, perks and discounts. (Theale only – New fully equipped gym available 24/7).
• Wellbeing Support: Access to Westcoast Wellbeing services including mental health counselling, virtual GP services, physiotherapy, life insurance, eye care schemes, and more.
• Community & Connection: Our teams enjoy social and charitable events throughout the year, fostering a strong sense of belonging.