Supplier Quality Specialist

ADP, Inc.; Sioux Falls (SD); On-site; USD 70,000 - 100,000; Full time

Job summary

Diamond Mowers in Sioux Falls, SD is seeking a Supplier Quality Specialist to own supplier quality performance and coordinate nonconforming and returned material from identification through corrective action, disposition, and closure.

You will investigate quality issues with suppliers and internal teams, drive corrective actions, maintain NCR/RMA records and CSI inventory, and prevent recurrence of supplier-related defects.

Qualifications

• Three or more years of supplier quality, quality assurance, manufacturing, machining/fabrication, or warranty experience preferred.
• Strong mechanical aptitude to interpret components, drawings, specifications, tolerances, and inspection results.
• Working knowledge of root-cause and corrective-action methods such as 8D, 5-Why, fishbone, containment, and verification.
• Willingness and ability to travel for supplier audits and on-site visits.
• Proficiency with Microsoft 365 (Excel, Word, Outlook, Teams); CSI or ERP/MRP experience preferred.

Responsibilities

• Serve as the primary Quality contact for suppliers on defects, nonconforming material, corrective actions, returns, replacements, credits, and quality improvement.
• Investigate supplier quality issues using drawings, specifications, inspection results, measurements, photographs, production feedback, and returned components.
• Issue and manage Supplier Corrective Action Requests (SCARs); review supplier 8D, 5-Why, fishbone, and other root-cause responses for completeness, timeliness, and effectiveness.
• Partner with Purchasing, Engineering, Operations, and suppliers to contain defects, determine root cause, implement corrective action, and verify recurrence is prevented.
• Monitor supplier performance and recurring defects; elevate significant trends and support supplier reviews, improvement plans, qualification, and first-article inspections.
• Plan and conduct on-site supplier audits and assessments, documenting findings and following up on corrective actions.

Skills

Mechanical aptitude

Problem-solving

Communication

Education

High school diploma or equivalent

Associate or technical degree preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Supplier Quality Specialist

Quality Assurance Full Time Regular Non COGS Sioux Falls, SD, US

3 days ago Requisition ID: 1538

Job Summary:
The Supplier Quality Specialist owns supplier quality performance and coordinates nonconforming and returned material from identification through corrective action, disposition, and closure. This position works with suppliers and internal teams to investigate quality issues, drive corrective actions, maintain accurate NCR/RMA records and CSI inventory, and prevent recurrence of supplier-related defects.

The role requires strong mechanical aptitude, structured problem-solving, professional supplier communication, sound judgment, and the ability to drive multiple issues to timely resolution. Some travel is required to perform supplier audits, on-site investigations, and supplier reviews.

Key Responsibilities:

• Serve as the primary Quality contact for suppliers on defects, nonconforming material, corrective actions, returns, replacements, credits, and quality improvement.
• Investigate supplier quality issues using drawings, specifications, inspection results, measurements, photographs, production feedback, and returned components.
• Issue and manage Supplier Corrective Action Requests (SCARs); review supplier 8D, 5-Why, fishbone, and other root-cause responses for completeness, timeliness, and effectiveness.
• Partner with Purchasing, Engineering, Operations, and suppliers to contain defects, determine root cause, implement corrective action, and verify recurrence is prevented.
• Monitor supplier performance and recurring defects; elevate significant trends and support supplier reviews, improvement plans, qualification, and first-article inspections.
• Plan and conduct on-site supplier audits and assessments, documenting findings and following up on corrective actions.

NCR / RMA Management

• Create, document, track, and close internal and external Non-Conformance Reports (NCRs), Return Material Authorizations (RMAs/RGAs), and related records.
• Process CSI transactions and maintain accurate RMA, Quality Hold, and nonconforming inventory; routine reconcile physical material to system inventory.
• Ensure records include part numbers, quantities, serial/date codes, failure descriptions, photographs, inspection results, supplier responses, and supporting documentation.
• Apply mechanical aptitude to evaluate nonconforming or returned products and coordinate technical review with Quality, Engineering, Manufacturing, Warranty, Purchasing, or suppliers.
• Coordinate and document dispositions: return to supplier, rework/repair, replacement, scrap, evaluation, or return to stock.
• Manage aging NCRs, RMAs, and SCARs; follow up on stalled actions and elevate overdue items to drive closure.
• Maintain traceability from original issue through investigation, corrective action, disposition, supplier credit or replacement, effectiveness verification, and closure.
• Ensure Quality Hold and RMA material is identified, controlled, segregated as appropriate, and tied to an active CSI transaction or NCR.

Qualifications:

• High school diploma or equivalent required; associate or technical degree preferred.
• Three or more years of experience in supplier quality, quality assurance, manufacturing, machining/fabrication, or warranty preferred.
• Strong mechanical aptitude to interpret components, assemblies, drawings, specifications, tolerances, and inspection results.
• Working knowledge of root-cause and corrective-action methods such as 8D, 5-Why, fishbone, containment, and effectiveness verification.
• Strong problem-solving, organization, supplier communication, documentation, and follow-through skills.
• Willingness and ability to travel for supplier audits and on-site visits.
• Proficiency with Microsoft 365 (Excel, Word, Outlook, Teams); CSI or similar ERP/MRP experience preferred.

Key Performance Indicators

• Reduction in supplier defects, repeat issues, and supplier-related production disruption.
• Timely closure of supplier NCRs, SCARs, corrective actions, and aging RMAs.
• Accurate physical and CSI RMA/Quality Hold inventory with complete, traceable documentation.
• Timely receipt and documentation of supplier credits, replacements, and repairs.
• Ownership of supplier quality issues from identification through verified corrective action and closure.

Exhibit Diamond Company Values:

CUSTOMER FOCUSED

• Meeting and exceeding internal and external customer expectations is the responsibility of everyone.
• We are committed to being a World Class organization and the greatest partner to our customers.
• We will listen, support, engage with empathy, our work must drive the success of our internal and external customers and team members.

ACCOUNTABILITY

• We will be responsible for the commitments we make, and the expectations placed on us.
• When we fail, we will own it, learn from it and make the appropriate changes.
• We will act with exceptional integrity in everything we do.
• We will be open to receiving and giving feedback.

TEAM PLAYER

• Teamwork and clear communication are paramount to our success.
• We will seek and provide constructive feedback to one another, work as a collaborator, treating peers with respect and dignity, engage all team members as partners to solve problems and support one another with a positive attitude.

SAFETY

• We believe safety must be at the forefront of all our decision-making.
• We will proactively invest in safe solutions and act consciously everyday to keep ourselves, team members and customers safe.

GRIT

• We have the passion, determination and work ethic that gives us the ability to push through, to get to the end goal and recognize the obstacles we have overcome along the way.
• When we tackle a difficult situation, we are determined to never give up and be the best in the industry.

Diamond Mowers is an EEO/AA Employer M/F/Disability/Vet.