Supplier Quality Lead – Audits, NCRs & Corrective Action

Diamond Mowers; Sioux Falls (SD); On-site; USD 70,000 - 90,000; Full time

Job summary

Diamond Mowers is seeking a Supplier Quality Specialist in Sioux Falls, SD to own supplier quality performance and coordinate nonconforming material from identification through corrective action, disposition, and closure.

You will work with suppliers and internal teams to investigate issues, drive corrective actions, maintain NCR/RMA records, and prevent recurrence, with travel for audits and on-site reviews.

Qualifications

• High school diploma or equivalent required; associate or technical degree preferred.
• 3+ years in supplier quality, QA, manufacturing, or warranty preferred.
• Strong mechanical aptitude to interpret components, drawings, tolerances and inspections.
• Knowledge of 8D, 5-Why, fishbone, containment, and verification methods.
• Strong problem-solving, organization, supplier communication, and documentation skills.
• Willingness and ability to travel for supplier audits and on-site visits.
• Proficiency with Microsoft 365 and CSI/ERP/MRP experience preferred.

Responsibilities

• Serve as the primary Quality contact for suppliers on defects, nonconforming material, corrective actions, returns, replacements, credits, and quality improvement.
• Investigate supplier quality issues using drawings, specifications, inspection results, measurements, photographs, production feedback, and returned components.
• Issue and manage Supplier Corrective Action Requests (SCARs); review supplier 8D, 5-Why, fishbone, and other root-cause responses for completeness, timeliness, and effectiveness.
• Partner with Purchasing, Engineering, Operations, and suppliers to contain defects, determine root cause, implement corrective action, and verify recurrence is prevented.
• Monitor supplier performance and recurring defects; escape significant trends and support supplier reviews, improvement plans, qualification, and first-article inspections.
• Plan and conduct on-site supplier audits and assessments, documenting findings and following up on corrective actions.
• Create, document, track, and close internal and external Non-Conformance Reports (NCRs), Return Material Authorizations (RMAs/RGAs), and related records.
• Process CSI transactions and maintain accurate RMA, Quality Hold, and nonconforming inventory; routinely reconcile physical material to system inventory.
• Ensure records include part numbers, quantities, serial/date codes, failure descriptions, photographs, inspection results, supplier responses, and supporting documentation.
• Apply mechanical aptitude to evaluate nonconforming or returned products and coordinate technical review with Quality, Engineering, Manufacturing, Warranty, Purchasing, or suppliers.
• Coordinate and document dispositions: return to supplier, rework/repair, replacement, scrap, evaluation, or return to stock.
• Manage aging NCRs, RMAs, and SCARs; follow up on stalled actions and expedite overdue items to drive closure.
• Maintain traceability from original issue through investigation, corrective action, disposition, supplier credit or replacement, effectiveness verification, and closure.
• Ensure Quality Hold and RMA material is identified, controlled, segregated as appropriate, and tied to an active CSI transaction or NCR.

Skills

Mechanical aptitude

Problem solving

Supplier communication

Judgment

Travel readiness

MS 365

Education

High school diploma or equivalent

Associate or technical degree preferred

Tools

CSI ERP/MRP

Microsoft 365

Job description

Diamond Mowers is seeking a Supplier Quality Specialist in Sioux Falls, SD to own supplier quality performance and coordinate nonconforming material from identification through corrective action, disposition, and closure.

You will work with suppliers and internal teams to investigate issues, drive corrective actions, maintain NCR/RMA records, and prevent recurrence, with travel for audits and on-site reviews.