Supplier Portal Systems Analyst: Optimize Experience

MillerKnoll, Inc.; United States; On-site; USD 85,000 - 115,000; Full time

Job summary

MillerKnoll, Inc. is seeking a System Analyst for the Supplier Portal to support day-to-day operations and development, collaborating with global stakeholders to resolve requests affecting the Supplier Collaboration Portal.

This role emphasizes troubleshooting, documentation, and ongoing portal improvement to ensure a seamless experience for suppliers and internal users. You will maintain knowledge resources, assist with onboarding, and coordinate with cross-functional teams to uphold portal

Qualifications

• Bachelor's degree or four or more years related experience.
• Experience developing and delivering training curriculums.
• Prior experience with large digital implementation or technology change management.

Responsibilities

• Works closely with Global business stakeholders & partner teams on requests/issues that impact the Supplier Collaboration Portal and manage, assign & take them to resolution.
• Troubleshoots and escalates issues reported by Suppliers and Internal users within the Supplier Collaboration platform; consults with users to identify issues, provide guidance, and resolve problems.
• Collaborate with internal and external stakeholders to ensure all Supplier Portal methodologies, policies, and procedures are maintained.
• Identify application and utilization issues, and gaps in functionality or processes, and drive timely resolution with other business teams.
• Identify opportunities for improved training and provide documentation for users (Internal and External).
• Maintain Knowledge Base, Training Materials, and User/Configuration guides for Supplier Collaboration Portal.
• Support future Supplier Portal feature launches by testing and ensuring quality of supplier experience.
• Provide support for validation and coordination of Supplier Onboarding processes and new user onboarding for Suppliers.
• Ability to effectively present information to management and other business groups.

Skills

Liferay Portal/DXP

Enterprise CMS

Digital Experience Platform

SDLC & Agile Scrum

ERP & Procure-to-Pay

Digital integrations

Education

Bachelor's degree preferred

Job description

MillerKnoll, Inc. is seeking a System Analyst for the Supplier Portal to support day-to-day operations and development, collaborating with global stakeholders to resolve requests affecting the Supplier Collaboration Portal.

This role emphasizes troubleshooting, documentation, and ongoing portal improvement to ensure a seamless experience for suppliers and internal users. You will maintain knowledge resources, assist with onboarding, and coordinate with cross-functional teams to uphold portal