Supplier Performance Manager

JLL; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

JLL is seeking a Manager for the Supplier Performance Management Program. This role involves overseeing supplier management, ensuring compliance, and improving performance metrics. The ideal candidate will have a Bachelor's degree and experience in vendor management, with strong leadership and communication skills. Join JLL to help shape a brighter future in real estate with a supportive culture and comprehensive benefits.

Benefits

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Qualifications

• Minimum Required: Bachelor’s Degree (or equivalent professional experience).
• Vendor management experience preferred.
• Experience in Facilities and Construction Project Management is a plus.

Responsibilities

• Manage day-to-day oversight of Suppliers and ensure contractual compliance.
• Monitor and improve the Supplier Performance Management Program.
• Create and deliver training to Supplier Performance Managers.

Skills

Communication

Leadership

Problem Solving

Interpersonal Skills

Critical Reasoning

Education

Bachelor's Degree

Tools

Microsoft Suite

BI

Smartsheet

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Location: Hybrid work schedule - 1 day in office, at the client site in Raleigh or Charlotte, NC office.

Manager, Supplier Performance Management Program

• Responsible for the day-to-day management and oversight of the Suppliers.
• Primary responsibility for Supplier contractual compliance as well as ensuring completion of program deliverables
  • Scorecards
  • Surveys
  • QBR
  • Action plans-if necessary
• Act as the primary contact for Suppliers regarding:
  • Service delivery expectations
  • Operational direction and oversight
  • Problem resolution
• Serve as liaison between Supplier, FM team and Sourcing team regarding service delivery expectations, operational direction and oversight, contractual compliance, and problem resolution.
• Continually monitor and improve the end-to-end Supplier Performance Management (SPM) Program to meet the supplier management requirements as outlined in the MSA with the Client.
• Ultimate accountability to ensure all program deliverables are completed on time and accurate, including: risk rating refreshes, scorecarding, supplier business reviews, compliance audits, and supplier training.
• Effectively “manage by influence” to drive full compliance among various stakeholders regarding adherence to SPM program, playbook requirements, and data integrity.
• Effectively interface and partner with Client senior leaders to ensure alignment regarding program requirements, management strategy, processes, and ongoing deliverables.
• Create and deliver training to cross-functional Supplier Performance Managers related to scorecarding, Business Reviews, and other program requirements.
• Partner with service line SPOCs to ensure the SPM program is well integrated with on-account service lines; promote partnership and cooperation to ensure support with overall SPM program success.
• Identify and solve process gaps by identifying failure points, engaging stakeholders, investigating potential solutions, and effectively implementing the best solution in a clear, documented format for use by all stakeholders to sustainably improve performance.
• Identify serious or high-risk Supplier-related incidents, issues or problems and escalate via the Supplier Risk & Escalation Process* as appropriate.
• Ability to pull data from BI, Corrigo, Jaggaer, Avetta and other supplier management platforms to aggregate data and extrapolate supplier performance.
• Monitor supplier performance to contracted scopes of work.
• Assist with audit and compliance deliverables
• Manage Corrective Action Plans (CAP) for suppliers that are not meeting contracted duties.
• Report on supplier performance ratings on a regular cadence as determined by account team.
• Possess excellent communication skills to work across multiple Service Lines within the organization.
• Successfully manage multiple competing priorities.
• Serves as dotted-line manager to our Corrigo analyst providing guidance regards account specific needs

Education/Training
Minimum Required: Bachelor’s Degree (or equivalent professional experience)

Vendor management experience preferred

• Experience in Facilities and Construction Project Management and Sourcing is a plus
• Proven track record of excellent internal and external customer service
• Ability to drive accountability, strong critical reasoning and follow through
• Exhibits strong interpersonal skills, leadership skills, and problem solving / conflict resolution abilities
• Excellent verbal and written communication skills with the ability to communicate professionally
• High degree of innovation with the ability to work with minimal supervision in a fast-paced environment
• Proficient in the Microsoft Suite, BI, Smartsheet and other JLL technology reporting platforms.

Location:

On-site –Charlotte, NC, Raleigh, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.