Specialist I, Learning Commons (Supplemental Instruction)

Tarrant County College District; Forest Hill (TX); Presencial; USD 17.000 - 19.000; A tiempo parcial

Descripción de la vacante

Tarrant County College District is seeking a Specialist I, Learning Commons (Supplemental Instruction) to provide front-line customer service and cross-training across library, learning lab, and clerical functions at the South Campus Learning Commons. The role supports students, employees, and the public with resources, technology, and tutoring services.

It requires flexibility in hours during Fall, Spring, and Summer semesters and a part-time temporary assignment with a maximum of 19.5 hours

Formación

• High school diploma or GED; one year of related work experience.
• Excellent customer service and communication skills.
• Willingness to work varied hours across semesters.

Responsabilidades

• Assist front desk and manage daily operations.
• Support library and learning lab tasks for students.
• Provide tutoring assistance and academic coaching.
• Maintain equipment and maker space items.
• Ensure policy compliance and safety.
• Coordinate scheduling and communications.

Conocimientos

Customer service

Front desk

Cross-training

Clerical support

Educación

High school diploma

Descripción del empleo

Title: Specialist I, Learning Commons (SupplementalInstruction)

Department: SO Campus Learn Center

Campus Location: South Campus

Employee Classification: ISP - Instructional Sup

Position Type: PT - Temporary

Grant Funded: No

Pay Frequency: Monthly

Compensation Details: Starting Pay - $18.22

Work Hours: Varies based on department needs. Hours of operation for the position: Fall & Spring Semesters: Monday - Thursday 7:30am - 9:00pm;Friday 7:30am - 5:00pm; Saturday 10:00am - 4:00pm. Summer Semesters: Monday - Thursday 7:30am - 9:00pm; Friday &Saturday Closed

Remote Eligible: This position is not eligible for remotework

Special Instructions to Applicant: This is a part-timetemporary position, with a maximum of 19.5 hrs. per week.

This posting will be utilized to fill multiple positions.

Job Summary

Reporting to the assigned campus leader, this role providesfront-line customer service to students, employees, and the publicat the TCC Learning Commons. This position is responsible forcross-training in multiple areas with the ability to assist withclerical, customer service, learning lab, library, and otherprofessional duties throughout the Learning Commons.

Primary Duties and Responsibilities

General and Working Area-Specific Essential Performance Requirements

General

• Serves as a resource to students, faculty, staff, and thecommunity to enhance learning and engagement while supportingmultiple functions and spaces within the Learning Commons
• Provides guidance to students, faculty, staff, and the communityregarding available resources and support services
• Oversees the front desk and assists in the daily operations andadministrative responsibilities of the Learning Commons, includingappointment scheduling, calendar management, and electronic orphone communication
• Monitors the Learning Commons to ensure user behavior policiesare followed
• Inventories, orders, and checks in materials and supplies whileensuring that good safety, housekeeping, and security practices arealways followed

Library

• Serves as a resource for identifying and connecting stakeholderswith sources of information to support learning, research, andengagement
• Makes resources and other tools available to students, faculty,and staff, including library materials, multimedia equipment,laptops, and other technology, and assists patrons with questionsregarding technology, computer hardware, and software
• Answers questions and assists with troubleshooting and resolvingtechnical issues related to printers, copiers, and scanners
• Assists patrons in person, via telephone, and electronic means byanswering their questions or referring them to the appropriateperson, department, or service desk
• Locates materials including databases and electronic resourcesfor students and faculty
• Assists with updating and maintaining maker space hardware,software, 3D printers, and other technology including microscopes,iPads, AV equipment, tracking software, calculators, graphicdesign/video editing software, and other related tools
• Provides check-in and check-out services as well as properlyshelving library materials
• Assists with maintaining the Library website through contentreview, creation, and maintenance as assigned

Learning Support

• Provides tutoring assistance to students to enhance learning andincrease academic success, in collaboration with faculty andappropriate supervisor, and adheres to tutoring best practices inface-to-face, synchronous online, and asynchronous onlinemodalities
• Provides students with appropriate handouts and educationalmaterials as needed
• Provides academic coaching and mentoring to current students inneed of additional academic support and study strategies
• Prepares and puts in place equipment scheduled for use duringlaboratory teaching sessions
• Teaches basic certification, safety, and training coursescovering all lab equipment
• Prepares and delivers workshops, which may include contentcreation and updating workshop materials
• Partners with faculty for special events in support ofclasses
• Assists supervisor in the delivery of academic boot camps

Service Excellence

• Attends the workplace regularly, reports to work punctually, andfollows a work schedule to keep up with the demands of theworksite
• Completes all required training and professional developmentsessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of theCollege

Supervision

Works under the general supervision of the assigned campusleader

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of thevarious types of work that may be performed. The omission ofspecific statements of duties does not exclude them from theposition if the work is similar, related or a logical assignment tothe position. The job description does not constitute an employmentagreement between the employer and employee and is subject tochange by the employer as the needs of the employer andrequirements of the job change.

Required Minimum Qualifications

• High school diploma or GED and one (1) year of working experiencerelated to the Essential Performance Requirements

Preferred Qualifications

• At least twelve (12) completed college hours
• At least three (3) completed college hours in Biology, Anatomyand Physiology, Chemistry, Organic Chemistry, College Algebra,and/or Pre-Calculus with at least a letter grade B; cumulativeundergraduate GPA of 3.0
• At least one (1) year’s working experience teaching and/artutoring a college-level Biology, Anatomy and Physiology,Chemistry, College Algebra, and/or Pre-Calculus course

Knowledge, Skills and Abilities

• Knowledge of principles and processes for providing customer andpersonal services
• Skilled in customer service including customer needs assessment,meeting quality standards for services, and evaluation of customersatisfaction
• Skilled in active listening including giving full attention towhat other people are saying, taking time to understand the pointsbeing made, asking questions as appropriate, and not interruptingat inappropriate times
• Ability to apply critical thinking, specifically using logic andreasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to apply learning strategies by selecting and usingtraining and instructional methods, as well as proceduresappropriate for the situation when learning or teaching newthings
• Ability to work using a service orientation by actively lookingfor ways to help people
• Ability to talk to others to convey information effectively

Physical Demands and Work Environment

Physical Demands

Physical Demands The physical demands described here are representative of thosethat must be met by an employee to successfully perform theessential functions of this job. While performing the duties ofthis job, the employee is frequently required to sit; use hands tofinger, handle, or feel objects, tools, or controls; reach withhands and arms; and talk or hear. The employee is occasionallyrequired to stand, walk, and climb or balance. The employee mustoccasionally lift and/or move up to 10 pounds. Specific visionabilities required by this job include close vision, distancevision, color vision, peripheral vision, depth perception, and theability to adjust focus.

Work Environment

Work Environment The work environment characteristics described here arerepresentative of those an employee encounters while performing theessential functions of this job. While performing the duties ofthis job, the employee occasionally works near moving mechanicalparts and is occasionally exposed to risk of electrical shock. Thenoise level in the work environment is usually quiet.

Accommodation/EEO Statement

Tarrant County College is committed to providing equal access toits employment process. Reasonable accommodations are available toqualified applicants who need an accommodation to participate inthe application, interview, assessment, or selection process. Torequest an accommodation, contact The Office of Human Resources viaemail at [e-mail].