Supervisory Veterans Service Representative (ADROC)

Veterans Benefits Administration; SeaTac (WA); On-site; USD 110,000 - 140,000; Full time

Job summary

Veterans Benefits Administration seeks a Supervisory Veterans Service Representative (Assistant DROC Manager) to share in managing Decision Review Operations Center operations through a staff handling claims, information, and outreach for VA benefits to Veterans and dependents.

Applicants must meet time-in-grade requirements and have specialized experience in VBA programs, with leadership and project management skills.

Qualifications

• One year of specialized experience at GS-13 or equivalent in veteran benefits or VBA programs.
• Experience supervising, leading projects, and directing teams to meet performance goals.
• Full-time work experience at or above 35 hours per week with proper SF-50 documentation.

Responsibilities

• Oversee DROC operations and staff responsible for claims processing and information guidance.
• Provide information, advice, and assistance on all VA benefits to Veterans and dependents.
• Lead outreach efforts to stakeholders and ensure timely, accurate processing.

Skills

Veteran benefits knowledge

Leadership / supervision

Project management

Employee relations

Job description

The Supervisory Veterans Service Representative (Assistant DROC Manager) shares in the responsibility of managing Decision Review Operations Center (DROC) operations through a staff of personnel responsible for claims processing, providing information, advice and assistance on all types of VA benefits to Veterans and their dependents and for providing outreach services to stakeholders.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/16/2026.

TIME-IN-GRADE REQUIREMENT

As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.

• For a GS-14 position you must have served 52 weeks at the GS-13 level.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENTS

You may qualify based on your experience as described below:

GS-14 Grade Level

Specialized Experience: Applicants must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-13) in the normal line of progression for the occupation in the organization. Specialized experience is defined as:

• Comprehensive knowledge of veteran benefit programs or VBA business lines and laws affecting Veterans' compensation and pension benefits to provide guidance and direction on claims and appeals processing. Supervised, managed, or served as a project lead to accomplish performance and project goals; possesses knowledge of employee relations (e.g., performance or conduct based actions) and/or labor relations (e.g., grievance process or negotiations) practices.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements

The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.