Supervisory Veterans Service Representative

Veterans Benefits Administration; Guaynabo (PR); On-site; USD 78,000 - 105,000; Full time

Job summary

Veterans Benefits Administration in San Juan, PR seeks a Veterans Service Representative (Coach) to lead an assigned team within the Veterans Service Center (VSC). The selectee will report in person to the San Juan Regional Office and oversee information, advice, and assistance on veterans' benefits claims.

The role requires time-in-grade eligibility (GS-13 with 52 weeks at GS-12) and experience handling the full spectrum of VA's C&P programs in a federal setting.

Qualifications

• One year of specialized experience at GS-12 equivalent in the federal service.
• Ability to interpret C&P laws and regulations and related opinions.

Responsibilities

• Performing the duties of an Assistant Coach and assisting Coaches daily.
• Ensuring the teams' quality and timeliness of service meets performance indicator goals.
• Managing the cost-effective use of resources to accomplish the teams' assigned outcomes.

Skills

Specialized Experience

Team Leadership

Job description

The Veterans Service Representative (Coach) leads an assigned team within the Veterans Service Center (VSC) division through a staff of personnel responsible for providing information, advice and assistance on all types of Veterans benefits claims administered to Veterans and their dependents and for providing outreach services to various stakeholders.

This is not a remote position; the selectee will be required to report in person to the San Juan Regional Office.

To qualify for this position

Applicants must meet all requirements by the closing date of this announcement: 09/08/2026.

TIME-IN-GRADE REQUIREMENT

As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For this GS-13 position you must have served 52 weeks at the GS-12 level in the federal service. If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-13 or higher and the promotion potential of your current position must be at least GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENT

You may qualify based on your experience as described below. GS-13 Grade Level: Specialized Experience: You must have one year of specialized experience equivalent to the GS-12 level or higher in the federal service. Specialized experience is defined as performance of technical assignments affecting the entire field of VA's Compensation and Pension (C&P) Benefits Programs. These assignments could require interpretation of the full range of Federal, state, local laws and regulations, C&P laws and regulations, or include precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel.

Examples of specialized experience would typically include

• Performing the duties of an Assistant Coach and assisting Coaches in their responsibilities on a daily basis
• Ensuring that the teams' quality and timeliness of service meets performance indicator goals
• Responsible for the cost-effective use of resources to accomplish the teams' assigned outcomes

Note: There is no education substitution at the GS-13 Grade Level.

Volunteer Experience

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment

Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements

This position is mostly sedentary. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.