Supervisory Veterans Service Representative (Assistant Coach)

Veterans Benefits Administration; Indianapolis (IN); On-site; USD 70,000 - 95,000; Full time

Job summary

The Supervisory Veterans Service Representative (Assistant Coach) at Veterans Benefits Administration oversees the adjudication and authorization of Veteran compensation and pension claims, serving as the alter ego of the Coach in their absence and sharing responsibilities daily.

Applicants must meet time-in-grade and specialized experience requirements, including one year at GS-11 with interpretation of C&P laws and precedents, and no educational substitutions for grade 12.

Qualifications

• One year (52 weeks) of specialized experience equivalent to GS-11.
• Ability to interpret the full range of C&P laws and regulations, including Court precedents.
• Experience in adjudication and authorization of compensation, pension, and claims.
• No educational substitutions for the grade 12 level.
• Time-in-grade requirements must be met by the closing date.

Responsibilities

• Supervise staff who adjudicate and authorize VA compensation and pension claims.
• Act as the alter ego of the Coach in the absence of the Coach and share responsibilities daily.

Job description

The Supervisory Veterans Service Representative (Assistant Coach) serves as the alter ego of the Coach performing the duties of that position in the absence of the Coach or sharing those responsibilities on a daily basis. This position supervises staff who adjudicates and authorizes Veteran's compensation and pension claims.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/08/2026.

TIME-IN-GRADE REQUIREMENT

As a current/former Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.

• For a GS-12 position you must have served 52 weeks at the GS-11 level.

If you are a current VBA employee requesting a reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-12 (or higher) and the promotion potential of your current position must be at least GS-12.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENT:

You may qualify based on your experience as described below:

GS-12 Grade Level:

Specialized Experience:

To qualify, applicants must have one year (52 weeks) of specialized experience equivalent to at least the next lower grade (GS-11) in the normal line of progression for the occupation in the organization. Specialized experience is defined as: Performance of technical assignments affecting the entire field of VA's compensation and pension (C&P) benefits programs. These assignments would have required interpretation of the full range of C&P laws and regulations, to include precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel. Experience may have been gained as a VSR Authorizer, RVSR, AQRS or DRO. Examples of specialized experience would typically include, but are not limited to:

• Quality assurance or auditor functions related to claims processing and benefit determination.
• Adjudication and authorization of compensation, pension, and claims.
• Determination to reconsider claims appeal cases and preparation/presentation of such cases.

There are no educational substitutions for the grade 12 level.

Volunteer Experience

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment:

Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements

The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.