SUPERVISORY SALES ASSOCIATE - (Full-time w/Benefits) - CONVENIENCE

Navy Exchange Service Command; Pensacola (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Navy Exchange Service Command in Pensacola, FL seeks a Supervisory Sales Associate to lead a team of sales associates, deliver outstanding customer service, and promote our products and services. You will be the face of the brand and help build a positive, productive work environment.

Responsibilities include engaging customers, asking questions to assess needs, cross-selling, handling cash and POS transactions, maintaining store appearance, and staying current on promotions.

Qualifications

• 1 year responsible experience in clerical office or retail sales.
• 1 year progressively responsible experience in retail sales.
• Study completed in college/university above high school level may substitute for experience.

Responsibilities

• Proactively engage and connect with customers.
• Asking questions and listening to customer's needs.
• Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card.
• Cooperate and build positive, inclusive and respectful relationships; take accountability for actions and outcomes.
• Maintaining store appearance; cross-selling products and knowing store layout.

Skills

Customer service

Leadership

Cash handling

Inventory management

Sales

Tools

POS system

Job description

Job Description

Job Number:

260003EV

Primary Location

United States-Florida-Pensacola

Organization

Pensacola

Job Summary

As a Supervisory Sales Associate, you will be the face of our company to both the associates and our customers! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties and Responsibilities

Customer Service

Proactively engage and make a connection with customers.

Asking questions and listening to customer's needs.

Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card.

Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.

Organization

Maintaining store appearance.

Cross-selling products and knowing layout of the store.

Make suggestions to customer on latest trends and current promotions based on customer's individual needs.

Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product knowledge/specs.

Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer.

Completing various forms of paperwork, reports, and reconciliation

Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May participate in periodic inventories)

Responsible for the security of cash, fixed assets and merchandise inventory.

Providing direction on assignments including prioritizing projects/tasks, managing merchandise and inventory.

Adherence to assigned work schedule. Accurate and complete follow through on work assignments.

Supervisory Requirements

Provides effective leadership, demonstrates ability to direct, train and motivate associates; sets a positive example. Responsible for providing coaching and feedback timely and professionally. Provide direction, work assignments, training to sales associates, provide input to Department Manager on associate performance. May open/close locations.

Other Duties as assigned

GENERAL EXPERIENCE

1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.

AND SPECIALIZED EXPERIENCE

1 year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled.

SUBSTITUTION OF EDUCATION FOR EXPERIENCE

Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.