SUPERVISORY SALES ASSOCIATE Full-Time Package Store

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Newport (RI); On-site; USD 32,000 - 46,000; Full time

Job summary

Newport is seeking a Supervisory Sales Associate to lead a team and deliver premier customer service. You will engage customers, highlight current promotions, and guide them to merchandise while maintaining a positive store environment.

You will supervise associates, ensure accurate POS transactions, inventory integrity, and dependable scheduling. The role requires strong communication, problem solving and a proactive approach to customer needs and store performance.

Qualifications

• Product knowledge: basic understanding of merchandise.
• Strong interpersonal and communication skills; able to read and write.
• Mathematical skills: basic math, making change.
• Ability to multitask while serving customers and staying flexible.
• Proven dependability and ability to lead a team.

Responsibilities

• Provide premier customer service and engage customers.
• Cross-sell products and inform customers about promotions.
• Supervise associates and train staff; maintain store appearance.
• Process POS transactions accurately and complete paperwork.
• Oversee inventory and security of cash and merchandise.

Skills

Product Knowledge

Communication Skills

Mathematical Skills

Reasoning/Multitasking

Dependability

Supervisory Experience

Team Leadership

Tools

Point-of-Sale System

Job description

Job Summary

As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and able to articulate our purpose in a manner that is educational, insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties and Responsibilities

• Customer Service
  • Proactively engage and make a connection with customers.
  • Ask questions and listen to customers’ needs.
  • Direct customers to merchandise, informing them about upcoming events, promotions, mobile offers and STAR card.
  • Provide premier customer service.
  • Cooperate and build positive inclusive and respectful relationships, take accountability for your own actions and outcomes.
• Organization
  • Maintain store appearance.
• Sales
  • Cross-sell products and know the layout of the store.
  • Make suggestions to customers on latest trends and current promotions based on their individual needs.
  • Upsell products.
  • Learn product features, keep up with the latest trends, and leverage company tools and technology to confidently provide the customer with product knowledge specs.
• Point-of-Sale Operations
  • Use a Point-of-Sales system to process cash exchanges, discounts, gift cards, credit cards, debit cards, cash handling including counting money and returning accurate amounts to customers.
  • Complete various forms of paperwork, reports and reconciliation.
• Inventory
  • Be the keeper of merchandise: complete all inventory processes and ensure merchandise is properly checked in and accurately ticketed. Participate in periodic inventories.
  • Be responsible for the security of cash, fixed assets and merchandise inventory.
  • Provide direction on assignments, including prioritizing projects/tasks, managing merchandise and inventory.
• Dependability
  • Adhere to assigned work schedule.
  • Accurate and complete follow-through on work assignments.
• Supervisory Requirements
  • Provide effective leadership, demonstrate ability to direct, train and motivate associates, set a positive example.
  • Provide coaching and feedback timely and professionally.
  • Provide direction on work assignments, train sales associates and provide input to the Department Manager on associate performance.
  • May open/close locations.
  • Other duties as assigned.

Qualifications

• Product Knowledge - moderate level knowledge of products/merchandise.
• Provide training documentation to sales associates on product features.
• Experience: 1–2 years of retail or relevant work experience required; 1 year of lead or supervisory experience preferred.
• Communication Skills: strong interpersonal and communication skills; able to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Mathematical Skills: basic math functions, use of calculator, ability to make change in American monetary units.
• Reasoning/Multitasking: ability to multi-task while being attentive to customers and remaining flexible to the needs of the business; ability to work as part of a team and take initiative independently of direct supervision; ability to defuse escalated exchanges and create win-win situations.

Physical Demands / Work Environment

This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders. Vision abilities include close vision, color vision, depth perception and the ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs. in some departments. Work is typically performed indoors but may be assigned outdoors depending on location.

Other Skills

Enthusiastic, friendly and energetic with a desire to provide outstanding service.

Work Hours

Available to work a variety of hours which may include early mornings, evenings, weekends and holidays.

General Experience

1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.

Specialized Experience

1 year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled.

Substitution of Education for Experience

Study completed in a college, university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. At any level, specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.

Primary Location

United States – Rhode Island – Newport

Organization

Newport

Schedule

Full-Time (35+ hours)