SUPERVISORY SALES ASSOCIATE - Full-Time consumables

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Newport (RI); On-site; USD 32,000 - 42,000; Full time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Newport, RI is seeking a Supervisory Sales Associate to lead a team of associates, deliver exceptional customer service, and promote our brand. You will guide daily operations, ensure a positive work environment, and communicate product features with confidence.

Responsibilities include engaging customers, cross- and upselling, managing store appearance, handling transactions, and supporting inventory control while fostering teamwork and professional

Qualifications

• Product Knowledge – Moderate level of knowledge of products and merchandise.
• Experience – 1–2 years of retail or relevant work experience required; 1 year of lead or supervisory experience preferred.
• Communication Skills – Strong interpersonal and communication skills; read, write and interpret instructional documents and communicate effectively with customers, peers, and management.
• Mathematical Skills – Basic math functions, use a calculator, calculate percentages and ratios, make change in American monetary units.
• Reasoning Ability – Ability to multi-task while being attentive to customers, remain flexible, work as part of a team, take initiative, and defuse escalated exchanges to create win-win situations.

Responsibilities

• Proactively engage and connect with customers and provide premier service.
• Cross-sell products and upsell based on customer needs; know store layout and current promotions.
• Maintain store appearance and ensure merchandise is properly ticketed and stocked.
• Operate POS system to process transactions, discounts, gift cards, and cash handling.
• Provide leadership, coaching and feedback to sales associates; support Department Manager on performance.
• May open and close locations; supervise and direct work assignments as needed.
• Participate in inventory processes and ensure security of cash and merchandise.

Skills

Product Knowledge

Experience

Communication Skills

Mathematical Skills

Reasoning Ability

Job description

Job Summary

As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates ensuring a positive and productive work environment. Through a continuous learning environment you will stay current on our products and articulate our purpose in an educational, insightful, and professional manner. You should have a positive and outgoing nature that enjoys serving others and making a positive impact on the organization.

Duties and Responsibilities

Customer Service

• Proactively engage and make a connection with customers.
• Ask questions and listen to customers’ needs.
• Direct customers to merchandise and inform them about upcoming events, promotions, mobile offers, and the STAR card.
• Provide premier customer service.
• Cooperate and build positive inclusive and respectful relationships; take accountability for your own actions and outcomes.

Organization

• Maintain store appearance.

Sales

• Cross‑sell products and know the store layout.
• Make suggestions to customers on latest trends and current promotions based on individual needs.
• Upsell products.
• Learn product features, keep up with the latest trends, and leverage company tools and technology to confidently provide customers with product knowledge and specifications.
• Use a Point‑of‑Sale system to process cash exchanges, discounts, gift cards, credit cards, debit cards, and cash handling, including counting money and returning accurate amounts to customers.
• Complete various paperwork, reports, and reconciliation.

Inventory

• Keeper of merchandise, complete all inventory processes, and ensure merchandise is properly checked in and accurately ticketed.
• Participate in periodic inventories.
• Responsible for the security of cash, fixed assets, and merchandise inventory.
• Provide direction on assignments, including prioritizing projects and tasks while managing merchandise and inventory.

Dependability

• Adhere to assigned work schedule.
• Complete work assignments accurately and fully.

Supervisory Requirements

• Provide effective leadership, direct, train, and motivate associates and set a positive example.
• Provide coaching and feedback timely and professionally.
• Direction of work assignments and training to sales associates.
• Provide input to the Department Manager on associate performance.
• May open and close locations.
• Other duties as assigned.

Qualifications

• Product Knowledge – Moderate level of knowledge of products and merchandise. Provide training documentation to sales associates on product features.
• Experience – 1–2 years of retail or relevant work experience required; 1 year of lead or supervisory experience preferred.
• Communication Skills – Strong interpersonal and communication skills; read, write and interpret instructional documents and communicate effectively with customers, peers, and management.
• Mathematical Skills – Basic math functions, use a calculator, calculate percentages and ratios, make change in American monetary units.
• Reasoning Ability – Ability to multi‑task while being attentive to customers, remain flexible, work as part of a team, take initiative, and defuse escalated exchanges to create win‑win situations.

Physical Demands

This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs. in some departments. Work typically performed indoors but may be assigned outdoors depending on location.

Other Skills

Enthusiastic, friendly, and energetic with a desire to provide outstanding service.

Work Hours

Available to work a variety of hours which may include early mornings, evenings, weekends, and holidays.

General Experience

1 year of responsible experience in clerical office or retail sales store work of any kind demonstrating the ability to perform satisfactorily in the position.

Specialized Experience

1 year of progressively responsible experience in retail sales performing the principal duties of the position.

Substitution of Education for Experience

College, university, or junior college completion above high school level may be substituted on the basis of one‑half academic year of study for 6 months of experience. At any level, specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.

Location

United States - Rhode Island - Newport