SALES ASSOCIATE (Part-Time w/ Benefits)

Navy Exchange Service Command; Pensacola (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Navy Exchange Service Command in Pensacola, FL is seeking a Sales Associate to be the face of our brand, assisting customers and guiding them to products and services. You will learn product details and articulate our purpose in a professional, educational manner to enhance the customer experience.

The role involves customer service, sales, inventory upkeep, and accurate cash handling with a POS system. Strong interpersonal skills and reliability are essential.

Qualifications

• Retail experience preferred but not required.
• Strong interpersonal and communication skills.
• Ability to read write and interpret instructional documents such as safety, rules, operating and maintenance instructions, and procedure manuals.
• Ability to communicate on the telephone with proper etiquette.

Responsibilities

• Proactively engage and make a connection with customers.
• Direct customers to merchandise and inform them about promotions and events.
• Maintain store appearance and organization.
• Cross-sell products and suggest items based on customer needs.
• Handle sales transactions using the POS system and reconcile cash and forms.

Skills

Customer service

Communication skills

Retail knowledge

Cash handling

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Job description

Job Number

260003F3

Primary Location

United States-Florida-Pensacola

Job Summary

As a sales associate you will be the face of our company. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties and Responsibilities

Customer Service

• Proactively engage and make a connection with customers.
• Asking questions and listening to customer's needs.
• Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card.
• Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes.

Organization

• Maintaining store appearance.

Sales

• Cross-selling products and knowing layout of the store.
• Make suggestions to customer on latest trends and current promotions based on customer s individual needs.
• Upselling products.
• Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs.
• Using a Point-of-Sales system processing cash, exchanges, discounts, gift cards, credit cards, debit cards, cash handling, including counting money and returning accurate amounts to customer.
• Completing various forms of paperwork reports and reconciliation.

Inventory

• Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed.

Dependability

• Adherence to assigned work schedule.
• Accurate and complete follow through on work assignments.
• Other duties as assigned.

Qualifications

Product Knowledge

• Basic knowledge of products merchandise.

Experience

• Retail experience preferred but not required.

Communication Skills

• Strong interpersonal and communication skills.
• Ability to read write and interpret instructional documents such as safety, rules, operating and maintenance instructions, and procedure manuals.
• Ability to effectively communicate with customers, peers, and management.
• Ability to communicate on the telephone with proper etiquette.

Mathematical Skills

• Basic math functions such as addition, subtraction, multiplication, and division.

Reasoning Ability

• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
• Ability to work as part of a team and take initiative independent of direct supervision.

Physical Demands/Work Environment

This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs. in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.

Other Skills

Enthusiastic, friendly, and energetic with a desire to provide outstanding service.

Work Hours

Available to work a variety of hours which may include early mornings, evenings weekends and holidays.

No experience required. High school graduate or equivalent preferred.