Supervisory Program Specialist

U.S. Department of Veterans Affairs; Wichita (KS); On-site; USD 75,000 - 97,000; Full time

Job summary

The U.S. Department of Veterans Affairs, Veterans Health Administration, seeks a Supervisory Program Specialist for the Robert J. Dole VA Medical Center in Wichita, Kansas.

The role leads Community Care (CC) programs, guides data-driven decisions, and collaborates with clinical and administrative teams to improve veteran care. Responsibilities include directing CC projects, ensuring timely referrals, and facilitating CC processes across the department, facility, network, and Integrated Veteran

Qualifications

• Transcript must be submitted with your application.
• Education from accredited institutions may be used to qualify for Federal employment.
• Foreign education may require a Certificate of Foreign Equivalency for credit.

Responsibilities

• Provide strategic programmatic data gathering and analysis to support CC leadership.
• Lead planning, coordination, implementation, and evaluation of Community Care programs and initiatives.
• Direct resource use, drive process improvements, and ensure alignment with VA policies and directives.
• Coordinate EHR modernization and data migration efforts with VA staff and EHR partners.
• Supervise and develop staff, including Supervisory Medical Support Assistants and AMSAs.

Skills

Leadership

Data analysis

Project management

Healthcare operations

Policy guidance

FEHR

EPS

VistA

VSSC

Pyramid

Power BI

SharePoint

Palantir

CURES

Qlik/BI tools

Tools

FEHR

EPS

VistA

VSSC

Pyramid

Power BI

Wellhive

BISL

Palantir

CURES

SharePoint

Optum

Job description

• Department: Department of Veterans Affairs

The Office of Community Care is seeking a qualified candidate for the Supervisory Program Specialist position.The Supervisory Program Specialist provides strategic programmatic data gathering, detailed analysis, guidance, and high-level support for healthcare management to the department, facility, network and Integrated Veteran Care.

Key Responsibilities

The position is located at the Robert J. Dole VA Medical Center in the Community Care Department (CCD). The Robert J. Dole VA Medical Center includes the main medical center in Wichita, Kansas, and various Community-Based Outpatient Clinics (CBOCs) that serve Veterans throughout the region.

The CCD's core mission is to ensure timely referrals and authorizations for Community Care (CC) to eligible Veterans in accordance with federal laws and Department of Veterans Affairs' policies and procedures. The department is responsible for coordinating a substantial number of CC referrals each year. CCD also provides guidance and support related to CC to VA staff, non-VA care providers, Veterans, and other stakeholders.

Special programs overseen by the CC Department include Inter-facility Consults (IFC), Traveling Veteran Coordination, Geriatric and Extended Care, and Noninstitutional Care. The position provides strategic programmatic data gathering, detailed analysis, guidance, and high-level support for healthcare management to the department, facility, network and Integrated Veteran Care. Makes operational decisions independently for the department based on best practices.

Works collaboratively with both clinical and administrative staff, covering all specialties of care in managing the CC Program and related projects/applications. The incumbent reports to the Chief, CC. Duties include but are not limited to the following; Provides comprehensive leadership and management for CC programs, overseeing the planning, coordination, implementation, and evaluation of all related projects and initiatives.

Directs the effective use of CCD resources, lead process improvements, and ensure alignment with VHA directives, the VA MISSION Act, PACT Act, COMPACT Act, and other regulations. Acting as a senior advisor and subject matter expert, they develop and revise policies, guide and implement operational strategies, and coordinate community-based healthcare delivery. Serves as the primary point of contact for CC processes related to the VA's Electronic HealthRecord (EHR).

Ensures all staff are trained on system updates, provide high-level troubleshooting for referral and consult management functions, and collaborate with VA staff and EHR vendor partners on modernization and data migration efforts. Applies feedback from users to refine and improve CC EHR-related workflows and efficiency. Collects, monitors, and analyzes data related to all consults received by CC.

Performs comprehensive demand and capacity analyses, identify trends in wait times, administrative errors, and aging consult activity, and develop corrective action plans to ensure timely, efficient service delivery. Responsibilities include conducting fact-finding analyses on costs, consults, visits,eligibility, and other managerial concerns, using findings to identify issues and recommendsolutions to CC leadership, the Chief of Staff, and VISN 15 CC.

Exercises independent judgment in determining data sources, collection methods, analyticaltechniques, and presentation of findings. Utilizes multiple local and national data tools-including FEHR, EPS, VistA, VSSC, Pyramid, Power BI, Wellhive, BISL, Palantir, CURES, SharePoint and Optum-to gather, interpret, and visualize information related to key performance metrics such as pending, active, and scheduled consults.

Analyses support identification of performance gaps, process inefficiencies, and best practices to improve timeliness and quality of care for Veterans referred to community providers. Serves as the senior leader responsible for directing, coordinating, and overseeing the work of subordinate supervisors and staff within VA CC operations.

This includes two Supervisory Medical Support Assistants (GS-08), three Lead Advanced Medical Support Assistants (AMSAs), and all AMSAs under their supervision. Plans, organizes, and reviews work activities to ensure alignment with organizational policies, procedures, and directives from higher-level management. Work Schedule: 8:00am-4:30pm M-F Telework: Not available Virtual: This is not a virtual position Relocation/Recruitment Incentives: Not Authorized

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $74678 – $97087/yr.

What is the application deadline?

Applications close on 2026-10-27.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.