Registered Nurse - Community Care Coordinator

Veterans Health Administration; Milwaukee (WI); On-site; USD 76,000 - 132,000; Full time

Benefits offered by this job

Competitive salary

Paid Time Off

Federal pension and 401K

Health/vision/dental insurance

Licensure support

Defined work schedule

Job summary

The Veterans Health Administration in Milwaukee, WI seeks a Registered Nurse – Community Care Coordinator to support the delivery of high-quality, timely care to Veterans in the community and to coordinate care across VA and community providers.

The role emphasizes patient education, self-management, and care coordination throughout the continuum, with a 7:30–16:00 or 8:00–16:30 schedule, Monday–Friday. Telework is not available.

Qualifications

• The RN coordinates care across VA and community providers.
• Emphasizes patient education and self-management.
• Focuses on timely, high-quality care for Veterans.

Responsibilities

• Coordinate complex care for Veterans eligible for Community Care.
• Prioritize and triage consults based on patient complexity.
• Act as liaison to internal and community providers throughout the consult.
• Ensure care options and documentation meet VA standards and guidelines.
• Support access to care and timely scheduling into community services.

Job description

Registered Nurse - Community Care Coordinator

• Department: Department of Veterans Affairs

The Community Care RN supports delivery of high quality, timely care to the Veteran receiving services in the community. They assume responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care.

Key Responsibilities

Community Care is a rapidly changing and fast paced environment. The work is in an office setting and is consult driven. The Community Care RN is responsible for the coordination of complex care for our Veteran's eligible for Community Care. Coordination of the Veteran's care requires the RN to prioritize and triage consults based on Veteran's complexity. The Community Care RN is an integral part of the Community Care team that is comprised of MSA's, PSA's, other RN's.

Duties include, but are not limited to: Possess intimate knowledge of the internal referral care process, clinical review criteria, utilization management standards, clinical documentation requirements, community care regulations, and Veterans Health Administration (VHA) standards and guidelines.

Use nursing knowledge and systems theory to assess, organize, facilitate, and guide Veterans through their full range of care options including internal/direct care in Veterans Affairs (VA) and care in the community.

Serve as a liaison to both internal and community providers and is responsible for managing the care of the Veteran throughout the consult process.

Support the medical center's mission to improve timely access to care, ensure Veterans who want to receive care in the community are referred and scheduled into the community, and support the delivery of high quality, timely care to the Veteran receiving community services.

Work collaboratively within the Office of Integrated Veteran Care (IVC) to triage Request for Services (RFS) to coordinate care processes defined by the IVC Field Guidebook to include developing a care coordination plan, reviewing medical documentation from community providers, communication of care coordination needs, and supporting the Veteran through the completion of the episode of care.

VA offers a comprehensive total rewards package:

• VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards
• Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
• Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
• Licensure: 1 full and unrestricted license from any US State or territory
• Work Schedule: 0730 - 1600 or 0800 - 1630, Monday - Friday
• Telework: Not Available
• Virtual: This is not a virtual position.

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $75678 – $131846/yr.

What is the application deadline?

Applications close on 2026-10-23.

How many openings are available?

There are 4 openings for this position.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.