Supervisory Program Specialist

Veterans Health Administration; Portland (OR); On-site; USD 67,000 - 86,000; Full time

Job summary

Department of Veterans Affairs at the Portland VA Medical Center is seeking a Supervisory Program Specialist to oversee the Liver and Kidney Transplant Programs. The role includes supervising staff, coordinating scheduling and training, and advising on transplant policy adherence and process improvements.

The position requires coordinating a multidisciplinary team, managing workflow, and providing leadership to ensure efficient patient care and program performance within the VA health system.

Qualifications

• A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
• Education or degrees recognized by the U.S. Department of Education may be used to qualify for Federal employment.
• If you are using foreign education, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.

Responsibilities

• Supervises a team of employees performing scheduling, analytical, and administrative assignments in support of the transplant program.
• Coordinates activities including work flow, staffing levels, orientation and training of new staff, cross training, priority setting, and problem solving.
• Provides guidance to staff on motivation, morale, and continuing education activities.
• Interacts with team members aimed at building consensus and to serve as negotiator and coach for coordination of team initiatives.
• Supervises staff in the scheduling of patients for all tests and procedures, from initial evaluation through listing and transplantation and lifelong follow-up.
• Makes recommendations to improve patient flow and administrative efficiency, independently resolving issues related to patient care at the program level and reporting on results to medical staff and/or supervisor.
• Reports to the Supervisor on individual performance, progress and training needs of employees, and on any performance problems.

Skills

Supervisory experience

Program coordination

Education

Transcript requirement

Foreign education equivalency

Job description

• Department: Department of Veterans Affairs

The position is located in the office of the Liver and Kidney Transplant Programs at the Portland VA Medical Center (PVAMC), within the Operative Care Division (OCD). The incumbent serves as manager for these National Programs as well as the joint venture PVAMC/OHSU (Oregon Health & Science University) Liver Transplant Program.

Key Responsibilities

Portland is a port city in the Pacific Northwest and the most populous city in the U.S. state of Oregon. Situated in the northwestern area of the state at the confluence of the Willamette and Columbia rivers.

Portland is known for having the amenities of a major city (such as an international airport, an efficient public transit system, major league sports teams and many museums and art galleries) and the charms of a small city (such as plentiful arts and crafts fairs, independent bookstores and local traditions like the annual Rose Festival Parade).

Rain or shine, you can take advantage of the city's proximity to nature by playing in the Willamette River, wandering through lush public parks and gardens, biking the city's 162 miles (261 km) of bike lanes and hiking trails both within city limits and in the nearby Columbia River Gorge. Duties include but not limited to: Supervises a team of employees performing scheduling, analytical, and administrative assignments in support of the transplant program.

Coordinates activities including work flow, staffing levels, orientation and training of new staff, cross training, priority setting, and problem solving. Provides guidance to staff on issues such as motivation and morale, and continuing education activities. Interacts with team members aimed at building consensus and to serve as negotiator and coach for coordination of team initiatives.

Supervises staff in the scheduling of patients for all tests and procedures, from initial evaluation through listing and transplantation and subsequent lifelong follow-up. Makes recommendations to improve patient flow and administrative efficiency, independently resolving issues related to patient care at the program level and reporting on results to medical staff and/or supervisor. Estimates expected milestones for completion of tasks.

Communicates team success in meeting group performance goals, evaluates assessments by customers, and reports progress to the Supervisor. Makes written instructions, reference materials, and relevant background material available to the team. Reports to the Supervisor on individual performance, progress and training needs of employees, and on any performance problems.

Resolves informal employee complaints and refers to the Supervisor as needed for major issues or problems that arise. Provides advisory and technical assistance on transplant policies and procedures to the patient, the physician and administrators at referring facilities in accordance with VACO directives and PVAMC policies.

Provides administrative knowledge and resources for transplant patients and families and provides formal orientation to the new patient of the schedule, facilities, and Program expectations. Work Schedule: Monday-Friday, 7:30 am-4:00 pm PST Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Specialist/PD081690 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $66505 – $86461/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-11-09.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.