Supervisory Museum Specialist (Visitor Services Coordinator).

United States Holocaust Memorial Museum; Washington (District of Columbia); On-site; USD 65,000 - 80,000; Full time

Job summary

United States Holocaust Memorial Museum seeks a Supervisory Museum Specialist in Visitor Services to lead training and policy implementation for staff and volunteers, manage ticketing and group reservations, and coordinate daily floor operations across extensive gallery spaces.

The role requires experience in supervision, strong administrative and planning skills, and familiarity with museum operations, with a focus on safety and visitor experience.

Qualifications

• Experience in supervisory duties and staff training.
• Ability to plan logistics, track attendance, and manage records.
• Knowledge of museum operations and policies.

Responsibilities

• Performs management, administrative, and program support such as planning logistics, record keeping, and correspondence to a variety of audiences.
• Provides a wide range of administrative skills in tracking attendance, planning, scheduling, logistics, inventory, and safety of the Museum building, its artifacts, and visitors.
• Serves as a Supervisory Museum Specialist with Visitor Services and is responsible for all training and policy implementation for the Visitor Services staff and volunteers.
• Manages complex daily floor operations, covering over 75,000 square feet of gallery/exhibition space in the Museum, as well as other public areas of the Museum.
• Utilizes analytical, leadership, and judgement skillsets to carry out all the work of a Museum Specialist.
• Supervision and maintenance of ticketing and Group Reservation operations and interpretation and evaluation along with prioritizing and developing appropriate schedules for staff, volunteers and interns on a daily, weekly, and monthly basis.

Skills

Supervisory experience

Administrative coordination

Planning and logistics

Education

Graduate education related to position

Job description

Duties

The United States Holocaust Memorial Museum is a federally chartered, nonpartisan institution that was created by the US Congress to serve as America’s national memorial to the victims of the Holocaust and an educational institution dedicated to the history and lessons of the Holocaust. The Museum seeks to educate Americans from all 50 states and all walks of life as well as international audiences. The Museum has three areas of expertise: Holocaust remembrance, Holocaust scholarship and education, and genocide prevention.

In carrying out its important memorial and educational mission, the Museum is guided by its institutional values for our workplace: Honor the memory of the victims; carry out our work with dignity, humility, integrity and respect for others; and strive for excellence through teamwork, rigor, and a culture of continuous learning. Consistent respect for others is the foundation for trust, collegiality and inclusion.

Duties Include

• Performs management, administrative, and program support such as planning logistics, record keeping, and correspondence to a variety of audiences.
• Provides a wide range of administrative skills in tracking attendance, planning, scheduling, logistics, inventory, and safety of the Museum building, its artifacts, and visitors.
• Serves as a Supervisory Museum Specialist with Visitor Services and is responsible for all training and policy implementation for the Visitor Services staff and volunteers.
• Manages complex daily floor operations, covering over 75,000 square feet of gallery/exhibition space in the Museum, as well as other public areas of the Museum.
• Utilizes analytical, leadership, and judgement skillsets to carry out all the work of a Museum Specialist.
• Supervision and maintenance of ticketing and Group Reservation operations and interpretation and evaluation along with prioritizing and developing appropriate schedules for staff, volunteers and interns on a daily, weekly, and monthly basis.

Requirements

• Conditions of employment
• On-line resumes must be submitted by 11:59pm EST of the closing date.
• You must be a suitable for Federal employment.
• You must be a U.S. citizen.
• You must be registered for Selective Service if applicable (www.sss.gov).
• Time-in-grade requirements must be met by the closing date.
• A one year supervisory probationary period may be required.
• Payment of relocation expenses is not authorized.
• The USHMM is an equal opportunity employer.
• This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision granting reasonable accommodation will be on a case‑by‑case basis.
• As a condition of employment, all new hires must agree to direct deposit of their salary checks. Employees will have up to two (2) pay periods from the date they enter on duty to arrange for their direct deposit transaction.
• This is a Federal agency. Former employees who received a voluntary separation incentive (“buyout”) must repay the full amount of it if reemployed under any type of appointment or under a personal service contract within five years after separation with a buyout.

Qualifications

Qualification requirements in the vacancy announcements are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook, which contains federal qualification standards. This handbook is available on the Office of Personnel Management's website located at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations e.g., professional; philanthropic, religious; spiritual; community, student, social). Volunteer work helps build critical competencies; knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

2 full academic years of progressively higher level graduate education or master's or equivalent graduate degree related to the position. Related fields of study include art, history, museum studies, scientific subjects, or other courses related to the position to be filled.

Specialized Experience

You qualify for the GS-9 grade level if you possess one year of specialized experience, equivalent to the GS-7 (or equivalent) grade level in the federal government. Specialized experience is defined as experience in or related to the work of the position and that has equipped the applicant with the knowledge, skills and abilities needed to perform successfully. The experience must demonstrate the following: monitoring and evaluating exhibition and gallery information services in the Museum; researching and responding to Freedom of Information Act (FOIA) requests, and other internal and external inquiries; maintaining the daily operations of Visitor Services; planning, designing, and/or modifying policies, procedures, and other guidelines for Museum programs and operations.

Combination

A combination of education and experience as listed above.

Time‑in‑Grade Requirements

Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non‑temporary appointment in the competitive or excepted service, must meet "time‑in‑grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying). Time‑In‑Grade requirements also apply to current employees applying for a Veterans Employment Opportunities Act of 1998 (VEOA) appointment. NOTE: All current or former Federal employees must provide a copy of their SF‑50 (you may need to submit more than one), "Notice of Personnel Action" that indicates proof of status and time‑in‑grade eligibility. The SF‑50 must include your position, title, series, grade, step, tenure (1 or 2), and type of service (Competitive or Excepted).

• Failure to submit required documentation will result in an ineligible rating.

Education Requirements

If this position requires proof of higher education, you must submit an unofficial transcript or a list of courses that includes the following information: name of accredited institution, grades earned, completion dates, and quarter and semester hours earned. Special Instructions for Foreign Education: Education completed in foreign colleges or universities must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. A listing of these accredited organizations can be found on the Department of Education's website. You MUST provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing along with your application. Failure to provide such documentation by the closing date of the announcement will result in lost consideration.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Eligibility for benefits depends on the type of position you hold and whether your position is full‑time, part‑time or intermittent. Contact the hiring agency for more information on the specific benefits offered.