Supervisory Mobility Transportation Specialist

U.S. Department of Veterans Affairs; Oklahoma City (OK); On-site; USD 75,000 - 110,000; Full time

Job summary

U.S. Department of Veterans Affairs, Oklahoma City VA Medical Center, seeks a Supervisory Mobility Transportation Specialist to oversee Veterans Transportation Service and Beneficiary Travel programs.

You will supervise SMT and mileage reimbursements, ensure compliance with regulations, and report to the Associate Directors Office. The role requires leadership in transportation operations, contract administration, and coordination with VA and partner organizations to optimize access to care for

Qualifications

• Time-In-Grade requirements applying to current Federal employees and for Veterans Employment Opportunities Act (VEOA) appointment.
• Undergraduate and Graduate Education: majors include accounting, business administration, business or commercial law, commerce, economics, engineering, finance, industrial management, statistics, traffic management, transportation, motor mechanics or related fields.

Responsibilities

• Manages the Medical Center's Transportation Program services by planning, developing, evaluating and directing administrative activities in multiple transportation programs.
• Administers transportation-related contracts and adjudicates mileage, lodging, meals, common carrier, SMT reimbursements; determines eligibility and processes payments for veterans.
• Collaborates with VA offices and external partners to improve access to medical care through transportation resources; develops procedures for program operations.

Job description

Summary

This Supervisory Mobility Transportation Specialist position serves within the Oklahoma City VA Medical Center - and reports to the Associate Directors Office. The primary purpose of this position is to manage all Veterans Transportation Service (VTS) and Beneficiary Travel (BT) program activities - including; patient transport - Special Mode Travel (SMT) - and mileage reimbursement claims. This position supervises/ensures the VTS and BT process comply with Regulatory guidance.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 09/28/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. For a GS-09 position you must have served 52 weeks at the GS-07.The grade may have been in any occupation - but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year - it may not clearly demonstrate you possess one-year time-in-grade - as required by the announcement. In this instance - you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Individual Occupational Requirement (IOR): The Supervisory Mobility Transportation Specialist - 2101 has a minimum qualification entry requirement. You must posses one of the following to qualify for the Supervisory Mobility Transportation Specialist. Undergraduate and Graduate Education: Major study -- accounting - business administration - business or commercial law - commerce - economics - engineering - finance - industrial management - statistics - traffic management - transportation - motor mechanics - or other fields related to the position. Specialized Experience (for positions above GS-5): Experience that demonstrates a knowledge of the transportation function(s) of the position to be filled. You may qualify at the GS-9 level based on your experience and/or education as described below: Specialized Experience GS-9: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: Fleet management and/or common carrier transportation; planning and directing administrative activities related to transportation; prioritizing program resource when conflicts arise; analyzing and evaluating information pertinent to the efficient and effective operation of a transportation program; and providing leadership and instruction to subordinates. OR - You may qualify at the GS-11 level based on your experience and/or education as described below: Specialized Experience GS-11: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: fleet management and/or common carrier transportation; planning and directing administrative activities related to transportation; prioritizing program resource when conflicts arise; analyzing and evaluating information pertinent to the efficient and effective operation of a transportation program; and providing leadership and instruction to subordinate. OR - Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. - if related with a major study in accounting - business administration - business or commercial law - commerce - economics - engineering - finance - industrial management - statistics - traffic management - transportation - motor mechanics - or other fields related to the Supervisory Mobility Transportation Specialist position. Such education must demonstrate the knowledge - skills - and abilities necessary to do the work of the position. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. OR - Combination: Applicants may also combine education and experience to qualify at this level. You must have an equivalent combination of successfully completed graduate level education (beyond the second year) and specialized experience - as described above - may be used to meet total experience requirements for this grade level. The education portion must include graduate courses that demonstrate the knowledge - skills - and abilities necessary to do to the work of the position such as accounting - business administration - business or commercial law - commerce - economics - engineering - finance - industrial management - statistics - traffic management - transportation - motor mechanics - or other fields related to the Supervisory Mobility Transportation Specialist -Mobility Manager position. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. Experience must be clearly indicated in your resume. You will receive credit for all qualifying experience - including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary - although some slight physical effort may be required. Travel will be required on a period basis. Work is typically performed in adequately lighted and climate-controlled office within a VA Medical Center. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• Major duties include but is not limited to: Manages the Medical Center's Transportation Program services under the AD within the facility by planning - developing - evaluating - marketing and directing key administrative activities in multiple programs related to transportation system for patients - Caregivers and others in metropolitan and rural/remote rural areas - especially those which are disabled - frail - elderly or receiving life dependent treatments Ensure adjudication of mileage - lodging - meals - common carrier - SMT reimbursement requests - determines eligibility and processes payments for eligible Veterans in support of costs incurred while traveling to and from VA health care facilities Administers all transportation related contracts
• The program may also provide pre-approved transportation solutions and arrange SMT at the request of facility Manages demand against available resources to increase access to medical care through the Medical Centers organic transportation resources Develops procedures and systems for establishing - operating - and assessing the effectiveness of administrative control systems
• Develops - analyzes - evaluates - advises on - or improves the effectiveness of work methods and procedures - organizations - manpower utilization - distribution of work assignments - delegation of authority - management controls - information and documentation systems - and similar functions of management
• Works with a network of transportation options for Veterans through joint efforts with VA's Office of Rural Health and organizations - such as Veterans Service Organizations (VSOs) community transportation providers
• federal - state and local government transportation agencies
• non-profits and Veterans Transportation Community Living Initiative (VTCLI) grantees Serves as the the local administrator of the Vet Ride System and is responsible of granting certain delegated access rights to facility staff
• Collaborates with service providers in local communities to serve Veterans' transportation needs
• Possesses and maintains knowledge of and collaborative relationships with United We Ride - State Departments of Transportation - Community Transit providers - Veterans Service Organizations - State Veteran Agencies - County Veteran Service Agencies and other various groups and organizations - such as stakeholders - other hospitals - universities - public health officials and organizations - volunteer work groups - news media and the community at large
• Works closely and routinely with other services within the Medical Center - including - but not limited to: Business Office (HAS)
• Fleet Management
• Medicine Service
• Social Work Service
• Nursing
• Voluntary Service
• Primary Care - Mental Health - Homeless and Rehabilitation.(Internal Customers)
• Completing the Needs - Resources and Stakeholders Assessment in collaboration with the other services represented on the VTP Board of Directors - as well as Veterans and community stakeholders Utilized the Needs - Resources and Stakeholders Assessment to develop a Three Year Developmental Business Plan for submission to the Board of Directors and the Program Office in order to obtain funding for the program once the Business Plan is approved by the Program Office Formulates - interprets - and implements Transportation Program - policies and procedures pertaining to transportation among the multiple programs at the facility
• Responsible for managing the appropriate utilization of the Vet Ride System - including all the Administrative Portal - the web based Veteran Trip Request Portal - the Third Party Contractor Portal and the Special Mode Tracker Module - ensuring all security and compliance measures are complied with by all staff the Mobility Manager authorizes to use the system
• Performs management and/or program support work - such as program or office planning - evaluation of administrative programs or issues - training program administration - correspondence control - liaison - special projects - or board or committee-related work
• Ensures that facility operations complies with standards of accrediting organizations Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory - qualification - and performance requirements are met
• Selection at a lower grade level does not guarantee promotion to the full performance level
• Work Schedule: Monday - Friday (8:00am - 4:30pm) Telework: This position may be authorized for ADHOC telework
• Telework eligibility will be discussed during the interview process
• Virtual: This is not a virtual position
• Position Description/PD#: Supervisory Mobility Transportation Specialist/PD11280O and PD11281O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized