Supervisory Mission Support Specialist

Customs and Border Protection; Buffalo (NY); On-site; USD 111,000 - 145,000; Full time

Job summary

Customs and Border Protection in Buffalo, NY seeks a Supervisory Mission Support Specialist to manage a broad range of administrative services and lead a team of administrative staff.

The role involves developing procedures, overseeing budgets, procurement, personnel, and information systems while ensuring compliance with DHS policies and performance standards.

Responsibilities

• Provide complex administrative services including management and information systems, budget, finance, procurement, personnel, telecommunications, logistics, records/files, printing, mail, travel, and office equipment; supervise a group of administrative employees.
• Develop and prescribe procedures and techniques; assign and explain work requirements to subordinates to increase productivity and efficiency.
• Ensure compliance with Equal Employment Opportunity policies and program activities; promote training and participation in EEO programs.

Job description

• Hiring Agency: Customs and Border Protection
• Department: Department of Homeland Security

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Buffalo Field Office, Mission Support Division, located in Buffalo, NY. Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

Key Responsibilities

CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance, Service to Country and Integrity. Learn more about CBP's mission, core values and careers at https://www.cbp.gov/about Joining the Customs and Border Protection Office of Field Operations will allow you to use your expertise in administration to provide advisory and technical services to management.

This position starts at a salary of $111,301.00 (GS-13, Step 1) to $144,694.00 (GS-13, Step 10). In this Supervisory Mission Support Specialist position, you will become a key team member of Homeland Security professionals analyzing and refining existing work methods and developing new methods and procedures.

Typical work assignments include: Providing complex administrative services, including, but not limited to, management and information systems, budget, finance, procurement, personnel, telecommunications, logistics, records and files, printing, mail, travel, and office equipment. Serving as a supervisor to a group of administrative employees.

Developing and prescribing procedures and techniques, while assigning and explaining work requirements to subordinate staff to achieve efficiency of services rendered while increasing productivity. Carrying out Equal Employment Opportunity policies and program activities, communicating support of these policies to subordinates and encouraging active participation in EEO program activities and training.

Establishing production standards and performance requirements, and advising employees of those requirements and keeping them informed of their progress. GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the \"Rest of United States\" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.

Requirements & Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position. Additional Hiring and Special Appointing Authorities: See \"THIS JOB IS OPEN TO\" section above for what additional Appointing Authorities may apply. Veterans, military spouses, Peace Corps/VISTA volunteers, and people with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission.

If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility and to understand what documentation would be required with your application, you must provide documentation supporting your eligibility prior to the closing date of this announcement.

Veterans Military spouses Effective until December 31, 2028, any spouse of a member on active duty may be eligible Individuals with Disabilities The proof of disability documentation must specify that you are eligible to apply using Schedule A.

It does NOT need to detail your specific disability, medical history or need for accommodation. For more information visit this link. Peace Corps and VISTA Land Management Hiring Flexibility Act: The following documents are required at the time of application: SF-50s to demonstrate that you meet the eligibility requirements and the most recent performance rating signed by your supervisor or a statement from your supervisor documenting acceptable performance.

Other miscellaneous hiring authorities If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here. You may be asked to provide a copy of your recent performance appraisal and/or incentive awards.

Due weight will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). Additionally, if you are a former federal employee, and have been separated from Federal service for over 52 weeks, it is recommended that you submit your most recent rating of record (performance appraisal) when applying.

Which agency is hiring for this position?

This position is with Customs and Border Protection, Department of Homeland Security.

What is the salary for this position?

The posted pay range is $111301 – $144694/yr.

What is the application deadline?

Applications close on 2026-09-24.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.