Mission Support Specialist

U.S. Customs and Border Protection; San Francisco (CA); On-site; USD 90,000 - 116,000; Full time

Job summary

U.S. Customs and Border Protection (CBP) is recruiting for a GS‑12 level Investigative Operations Division position located in one of several eligible duty locations, including San Francisco, CA.

The incumbent will independently handle complex administrative duties across budget, personnel, procurement, logistics, records, travel, and property within the Office of Professional Responsibility. The role requires detailed records management, space and asset control, and liaison with supervisors and

Qualifications

• Experience: You qualify for the GS‑12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as asset management, budgeting, procurement, personnel, logistics, and records management.

Responsibilities

• Manage badge and credential needs for employees within the area of responsibility, serving as primary contact for related correspondence.
• Maintain accurate records, coordinate issuance/turn‑in, and ensure proper control of all items.

Job description

Summary

Organizational Location: This position is with the U.S. Department of Homeland Security (DHS), U.S. Customs and Border Protection (CBP), Office of Professional Responsibility (OPR), Investigative Operations Division (IOD) located in one of the following locations: Detroit, MI Indianapolis, IN Los Angeles, CA San Francisco, CA Washington, DC. The open period for this job opportunity announcement may be extended to allow for a sufficient applicant pool.

Duties

This announcement will be open for five business days OR until the first 100 applications have been received, whichever happens first. The incumbent of this position independently performs assignments and provides advice, assistance, and guidance to supervisors, managers, and employees on a variety of complex and sensitive administrative matters. The incumbent also provides support and guidance on a variety of mission support processes, including budget, procurement, personnel, telecommunications, hiring and staffing, logistics, fleet and facilities, records management, training, travel, and property. This position starts at a salary of $89,508.00 (GS-12, Step 1) to $116,362.00 (GS-12, Step 10). Locality Pay Rate: Salary listed reflects the rest of U.S. scale and, if applicable, will be adjusted to meet the locality pay or cost of living expenses of the duty location upon selection. GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts. Major Duties include: Managing the badge and credential needs of employees within the assigned Area of Responsibility (AOR), serving as the primary point of contact for all related correspondence, maintaining accurate records, coordinating issuance and turn‑in, and ensuring proper physical control and documentation of all items. Providing advice, assistance, and guidance to supervisors, managers, and employees on a variety of complex and sensitive administrative support processes, including budget, procurement, personnel, telecommunications, hiring and staffing, logistics, records management, training, travel, and property. Serving as a purchase cardholder responsible for creating purchase orders, reconciling statements, accepting goods and services, purchasing office supplies and equipment, compiling bids, and processing recurring invoices in accordance with budget plans. Acting as the Local Property Officer, responsible for conducting physical inventories, assigning inventory tasks, reconciling and certifying inventory results, and ensuring accurate property records and accountability. Advising employees on a variety of personnel and payroll matters, directs inquiries to appropriate resources as needed, and prepares documentation for internal promotions, grievances, and personnel actions.

Requiremennts

You must be a U.S. Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.S. residency for at least three of the last five years (additional details below) All pre‑employment processes will be conducted in English You may be required to pass a background investigation CBP follows the DHS Drug‑Free Workplace Plan for drug testing procedures As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link. DHS uses E‑Verify, an internet‑based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E‑Verify including your rights and responsibilities. Bargaining Unit: This position is not covered under the bargaining unit.

Qualifications

Experience: You qualify for the GS‑12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Assisting lead mission support specialist with asset management functions, including budgeting, purchase card administration, and vehicle management within the local Area of Responsibility. Maintaining and reviewing Continuity of Operations (COOP), Occupant Emergency Plan (OEP), and hazardous materials plans in coordination with management, and represented the office in meetings with safety officers and building safety committees. Managing vehicles at both the local and Area of Responsibility (AOR) levels, ensuring compliance with agency policies and procedures. Maintaining filing systems by controlling storage, arrangement, access, and use of files, and disposed of records in accordance with retention schedules, including confidential investigation files. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 09/04/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non‑career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency’s core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non‑prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: