Supervisory Medical Support Assistant (Office Automation)

Military Treatment Facilities under DHA (DOD); Fort Bragg (NC); On-site; USD 47,000 - 62,000; Full time

Job summary

Military Treatment Facilities under DHA (DOD) is seeking a Supervisory Medical Support Assistant (Office Automation) at Fort Bragg, NC. The position oversees a group of medical clerks and front-desk staff, ensuring efficient clinic operations, appointment management, and referral processing.

The role requires supervising daily tasks, training medical clerks, and addressing patient concerns while maintaining service data and reports. Full-time permanent employment with GS-6 pay band.

Qualifications

• One year of specialized experience which includes clerical and administrative support functions in a medical facility such as maintaining health records, answering and directing phone calls, scheduling medical appointments, screening patients to determine eligibility, and manipulating and/or retrieving data from automated systems.
• Qualified typist: 40 words per minute with minimal errors.

Responsibilities

• Supervise front desk operations, access to care, appointment utilization, template/schedule management, referral management and insures efficient operation of the assigned clinical service.
• Assign daily, weekly or monthly work to employees, providing special instructions as necessary for new or unusual assignments.
• Maintain service data including monthly service reports and bimonthly quality assurance reports
• Identify and provide training to medical clerks.
• Brief Unit Commanders, soldiers, family members and groups on clinic policies, procedures, and issues.
• Resolve patient complaints and problems.

Skills

Front desk supervision

Medical clerical

Typing 40 wpm

Patient scheduling

Job description

Summary

About the Position: The Supervisory Medical Support Assistant (Office Automation) is over a group of employees performing medical clerk, receptionist, record keeping, files management, office automation, and miscellaneous clerical duties at Womack Army Medical Center medical clinic. The clinic provides services in a variety of medical specialties.

This is a Direct Hire Solicitation

• Salary negotiation may be available for those candidates who are new to Federal service.

Learn more about this agency

Overview

Help
Accepting applications
Location
1 vacancy in the following location:
Fort Bragg, NC
No matching locations found.
Work site options

Telework eligible: No

Remote job: No

Relocation expenses reimbursed: No

Salary: $47,418 – $61,643 per year

Pay scale & grade: GS 6

Promotion potential: None

Work schedule: Full-time

Travel Required: Not required

Appointment type: Permanent

Occupations and job series: 0679 Medical Support Assistance

Supervisory status: Yes

Federal service type: This job is in the Competitive Service

Represented by a union: No

Drug test: No

Security clearance: Not Required

Position sensitivity and risk: Non-sensitive (NS)/Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type: Suitability/Fitness

Financial disclosure required: No (Some jobs require financial disclosure to identify conflicts of interests.)

Announcement number: HSJA-27-13105355-DHA

Control number: 890903600

This job is open to: The public. U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

• Supervise front desk operations, access to care, appointment utilization, template/schedule management, referral management and insures efficient operation of the assigned clinical service.
• Assign daily, weekly or monthly work to employees, providing special instructions as necessary for new or unusual assignments.
• Maintain service data including monthly service reports and bimonthly quality assurance reports
• Identify and provide training to medical clerks.
• Brief Unit Commanders, soldiers, family members and groups on clinic policies, procedures, and issues.
• Resolve patient complaints and problems.

Conditions of employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• A Personnel Security Investigation is required.
• This position has mandatory seasonal influenza vaccination requirements and is subject to annual seasonal influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire).
• Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
• This position requires the incumbent to have tuberculosis testing.
• Lifting up to 40 pounds may be required.
• This position may require the incumbent to work on call during irregular work hours which may include evenings, weekends, holidays, and/or varying work schedules.
• Position is designated as Inclement Weather Essential. The incumbent must make every attempt to report for work on time and/or remain on duty during severe weather conditions.
• This position has been designated Mission Essential. In the event of severe weather conditions or other such emergency type situations, the incumbent is required to report to work or remain at work as scheduled to support mission operations.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes clerical and administrative support functions in a medical facility such as maintaining health records, answering and directing phone calls, scheduling medical appointments, screening patients to determine eligibility, and manipulating and/or retrieving data from automated systems . This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05).

OR

Education: A half year (i.e., 9 semester hours) of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Healthcare Administration, Healthcare Management, Public Health Administration, or related fields such as Business or Public Administration with course work in Healthcare Administration.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 9. Add the two percentages.

Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/

Additional information

• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest. In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certification that it advances the public interest.
• Direct Deposit of Pay is required.
• Selection is subject to restrictions resulting from Department of War referral system for displaced employees.
• Multiple positions may be filled from this announcement.
• Salary includes applicable locality pay or Local Market Supplement.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.
• Fort Bragg is 2 hours from the beach and 5 hours from the Appalachian Mountains with easy access to I-95 and all points north and south. This central North Carolina location enjoys seasonably palatable weather year-round. Many facilities and services are offered such as first class golfing venues and renowned universities, a skeet range, riding stables, ice skating rink, state-of-the- art fitness centers, daycare, star-quality dining, full service banking, convenience shop, barbershop, and florist.

Fort Bragg is a culturally diverse area with both rural and city populations. Centrally located in the beautiful state of North Carolina, residents enjoy a temperate year-round climate and world-renowned colleges and universities. Co-located at Fayetteville, NC between the beautiful beaches of North Carolina and the scenic Blue Ridge and Smoky Mountains, the area was only one of 10 cities in the US to receive the coveted "All-American City" award. You’ll never get bored here!

Fayetteville is a progressive city of 175,000 nestled between the Appalachian Mountains and the white sandy beaches of the Atlantic Ocean. The region offers numerous historic sites, museums, entertainment venues, a historic downtown and award-winning golf courses. One of the area’s greatest assets is its thriving arts and cultural community. Theatre, symphony orchestras, and museums are available, in addition to the numerous festivals and special events held throughout the year. Fayetteville city parks offer a variety of leisure activities, programs and facilities. The city is home to professional hockey and indoor football teams. The region is served by three institutions of higher learning: Fayetteville State University, Methodist University and Fayetteville Technical Community College.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

Review our benefits

Required documents

Required Documents

As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

1. Your resume:

• Your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration.
• For each relevant work experience, make sure you include the employer’s name, job title, start and end dates (include month and year), for qualifications purposes, the number of hours worked per week, and a brief description that show you can perform the tasks at the required level listed in the job announcement. If your resume does not contain this information, your application may be marked as incomplete, and you may not receive consideration for this position.
• Use plain language. Avoid using acronyms and terms that are not easily understood. The hiring agency will not make assumptions about what’s in your resume.
• If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations, and you may not be considered for this vacancy.
• For additional information, to include formatting tips, see: What to include in your resume.

2. Other supporting documents:

• Cover Letter, optional
• Most recent Performance Appraisal, if applicable
• Transcript: You MUST submit a copy of your transcript if you want to substitute your education for experience. If you claim qualifications based on education, and do not submit a transcript, your education will not be used in making a qualification determination and you may be found “not qualified.”See: ++Transcripts and Licenses++.

NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person’s personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Agency contact information

Army Applicant Help Desk

https://portal.chra.army.mil/hr_public?id=app_inq

JT-DDAAFN EAST DHN – WOMACK-BRAGG

DO NOT MAIL

Fort Bragg, NC 28310

US

Next steps

If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request