Medical Support Assistant (Office Automation)

Military Treatment Facilities under DHA (DOD); Bellevue Second IV Precinct (NE); On-site; USD 41,000 - 53,000; Full time

Job summary

The 55th Medical Group at Offutt AFB in Nebraska is seeking a Medical Support Assistant for a Direct Hire solicitation. This full-time position supports patient access and clerical operations within the medical reception area.

Responsibilities include scheduling appointments, receiving patients in person or by phone, maintaining electronic and paper records, and performing routine receptionist duties while ensuring accurate data entry and courteous service.

Qualifications

• One year of specialized experience scheduling patient or coordinating provider appointments.
• Education: Four years of education above high school level from an accredited institution.
• Combination of Education and Experience may qualify; transcripts required.

Responsibilities

• Complete request forms, manually or automated, for individual patient orders, blood work and other requests.
• Schedule appropriate patient appointments.
• Receive customers as the initial point of contact, in person or telephonically.
• Perform clerical duties to include the full range of receptionist, recordkeeping, and miscellaneous clerical duties.
• Maintain all patients' records, both electronic and paper.

Skills

Typing 40 wpm

Education

Four years of education above high school

Job description

Summary

About the Position: This position is located at the 55th Medical Group, Offutt Air Force Base in Nebraska.

This is a Direct Hire Solicitation

A recruitment or relocation incentive may be authorized. Salary negotiation may be available for those candidates who are new to federal service. Student Loan repayment may be authorized. Non-Federal work experience may be creditable for leave purposes.

Learn more about this agency

Overview

Location: Offutt AFB, NE

Telework eligible: No

Remote job: No

Relocation expenses reimbursed: No

Salary: $41,143 – $53,486 per year

Pay scale & grade: GS 5

Promotion potential: None

Work schedule: Full-time

Travel Required: Not required

Appointment type: Permanent

Occupations and job series: 0679 Medical Support Assistance

Supervisory status: No

Federal service type: Competitive Service

Represented by a union: No

Drug test: No

Security clearance: Not Required

Position sensitivity and risk: Non-sensitive (NS)/Low Risk

Background type: Suitability/Fitness

Financial disclosure: No

Announcement number: HSJW-27-13103298-DHA

Control number: 890654500

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

• Complete request forms, manually or automated, for individual patient orders, blood work and other requests.
• Schedule appropriate patient appointments.
• Receive customers as the initial point of contact, in person or telephonically.
• Perform clerical duties to include the full range of receptionist, recordkeeping, and miscellaneous clerical duties.
• Maintain all patients' records, both electronic and paper.

Conditions of employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• A Personnel Security Investigation is required.
• Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
• Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes scheduling patient or coordinating provider appointments; utilizing office automation software to enter or retrieve data; and performing receptionist duties. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. (Note: You must attach a copy of your transcripts.)

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages. (Note: You must attach a copy of your transcripts.)

Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest. In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certification that it advances the public interest.
• Direct Deposit of Pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• Multiple positions may be filled from this announcement.
• Salary includes applicable locality pay or Local Market Supplement.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Required documents

• Your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration.
• For each relevant work experience, make sure you include the employer’s name, job title, start and end dates (include month and year), for qualifications purposes, the number of hours worked per week, and a brief description that show you can perform the tasks at the required level listed in the job announcement. If your resume does not contain this information, your application may be marked as incomplete, and you may not receive consideration for this position.
• Use plain language. Avoid using acronyms and terms that are not easily understood. The hiring agency will not make assumptions about what’s in your resume.
• If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations, and you may not be considered for this vacancy.
• For additional information, to include formatting tips, see: What to include in your resume.
• Cover Letter, optional
• Most recent Performance Appraisal, if applicable
• Transcript: You MUST submit a copy of your transcript if you want to substitute your education for experience. If you claim qualifications based on education, and do not submit a transcript, your education will not be used in making a qualification determination and you may be found “not qualified.” See: ++Transcripts and Licenses++.

NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person’s personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Agency contact information

Army Applicant Help Desk

https://portal.chra.army.mil/hr_public?id=app_inq

JT-DD83ER CONTINENTAL DHN – OFFUTT

Bellevue, NE 68123

US

Next steps

If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request