Supervisory Medical Support Assistant - Community Care

U.S. Department of Veterans Affairs; Topeka (KS); On-site; USD 40,000 - 60,000; Full time

Job summary

The Supervisory Medical Support Assistant (MSA) position is located within the Veterans Community Care Service at the VA Eastern Kansas Health Care System.

The Supervisory MSA serves as the direct line supervisor for Advanced MSA and Lead MSA staff in the VA Community Care department. This professional role emphasizes leadership, expert administrative patient support, and coordination of daily care processes.

Qualifications

• Ability to collaborate with a wide range of medical clinicians to accomplish team goals.
• Experience in coordinating patient care and administrative processes.
• Proficiency in handling patient information securely and accurately.

Responsibilities

• Supervises Advanced MSA and Lead MSA staff in the Community Care department.
• Coordinates clinic scheduling and access to care across multiple clinics.
• Maintains effective communication with patient care teams and VA facilities.

Skills

Collaboration with clinicians

Interdisciplinary teamwork

Administrative patient support

Education

High school diploma or GED

Job description

The Supervisory Medical Support Assistant (MSA) position is located within the Veterans Community Care Service at the VA Eastern Kansas Health Care System.

The Supervisory MSA serves as the direct line supervisor for Advanced MSA and Lead MSA staff in the VA Community Care department.

The Supervisory MSA is a professional who executes position responsibilities that demonstrate expertise, leadership, experience, and creative approaches to the management of daily patient care coordination.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

United States Citizenship: Be a citizen of the United States (U.S).

Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a).

Experience

No experience required.

Education

High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

Licensure/Certification/Registration

None.

Physical Requirements

See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.

English Language Proficiency

Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

In addition to the basic requirements for employment listed in paragraph 3 above, the following experience criteria must also be met when determining the grade of candidates:

Medical Support Assistant (Advanced) GS-6: (1) Experience. One year of experience equivalent to the [GS-5] grade level. (2) Assignment. The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary.

MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies.

Other assignments at this level include, but are not limited to: processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate; participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure; manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community).

For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

Demonstrated Knowledge, Skills, and Abilities

Candidates must demonstrate ALL of the KSAs below:

i. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.

ii. Ability