Supervisory Medical Support Assistant

US-Department-of-Veterans-Affair; McAllen (TX); On-site; USD 55,000 - 70,000; Full time

Job summary

The US Department of Veterans Affairs seeks a Supervisory Medical Support Assistant within the Health Administration Service (HAS) of the VATVCBHCS. This role focuses on leadership of patient support staff and ensuring efficient administrative workflows in outpatient settings.

Strong supervisory, budgeting, and staff development skills are essential, along with ability to coordinate training and ensure policy compliance.

Qualifications

• Experience in supervising patient support staff in a clinic setting.
• Ability to manage administrative and supervisory duties for a team.
• Proven customer service and interpersonal skills with internal and external customers.
• Experience in briefing, orientations, and staff development in a patient support setting.
• Ability to manage fiscal matters and forecast resources and equipment needs.

Responsibilities

• Provide the full range of administrative and supervisory duties for subordinate staff.
• Assign work, conduct performance evaluations, and support staff advancement.
• Collaborate and communicate to ensure quality and continuity of care under VA policies.

Skills

Staff supervision

Administrative duties

Budget forecasting

Customer service

Training / staff development

Education

High School diploma

Job description

Supervisory Medical Support Assistant in the Health Administration Service (HAS) is primarily responsible for overall managerial responsibilities for the Health Administration Services (HAS) within the Outpatient Clinic/Health Care Center setting of VATVCBHCS. HAS provides medical administrative support to direct patient care throughout VATVCBHCS.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Education. High School diploma, General Education Development equivalency certificate, or proficiency certificate from State or territorial-level Board of Department of Education.
• English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations: Medical Support Assistant, GS-08

Experience: One year of creditable experience equivalent to the next lower grade.

Demonstrated Knowledge, Skills, and Abilities:

• Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and 13 empowering the team to collaborate and resolve problems within a complex systems environment.
• Ability to provide the full range of administrative and supervisory duties [to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
• Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
• Ability to provide briefings, orientations, staff development, and training [in a patient support setting].
• Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

Reference:

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-08.

Physical Requirements:

A pre-placement examination will be required to be able to determine if the incumbent is able to safely operate a Government-owned Vehicle. The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds.