SUPERVISORY MSA

US-Department-of-Veterans-Affair; Charleston (SC); On-site; USD 52,000 - 74,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks a Supervisory MSA at GS-08 level to manage patient support staff in a clinic setting. This federal role requires U.S. citizenship, English proficiency, and a high school diploma or equivalent. 25% supervision of subordinates is expected.

The KSAs emphasize leadership, staff development, budgeting, and collaboration to ensure quality care and compliance with policies. Grandfathering provisions may apply for current VA staff.

Qualifications

• Advanced knowledge of managing or leading patient support staff.
• Ability to supervise at least one subordinate MSA supervisor.
• Collaborate and communicate with internal/external customers to ensure continuity of care.
• Provide briefings, orientations, staff development and training.
• Manage fiscal matters, forecast resources and equipment needs.

Responsibilities

• Plan and direct programs at medical centers and satellite clinics.
• Supervise subordinate staff, evaluate performance and actions.
• Evaluate new products, equipment and systems for operations.
• Extract and analyze data to support senior management reporting.

Skills

Lead patient support staff

Supervisory experience

Customer service

Briefings & training

Budget forecasting

Education

High school diploma or equivalent

Job description

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.


• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).


• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Employees in VHA in this occupation, under a permanent, appropriate, and legal placement on the effective date of the qualification standard, are considered to have met all qualification requirements for the grade and/or assignment held, including positive education and registration/certification where applicable. For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed, the following provisions apply:(1) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard.(2) Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of entry to the occupation.

Grade Determinations

GS-08

Experience

One year of creditable experience equivalent to the next lower grade.

Knowledge, Skills, and Abilities (KSAs).

In addition to the experience above, the candidate must demonstrate the following KSAs:

• Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.


• Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.


• Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.


• Ability to provide briefings, orientations, staff development, and training in a patient support setting.


• Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

Assignment

For all supervisory assignments the Supervisory MSA must spend 25% or more of their time providing administrative and technical supervision and perform major duties above those at the FPL that consist of significant scope, complexity, difficulty, and variety. Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics. They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a VA medical inpatient, outpatient, or interdisciplinary setting. Assignments at this level include but are not limited to evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance and taking disciplinary action when necessary. The employee has administrative and professional responsibility for planning and directing the subordinate lead, supervisor, and MSA's activities. Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures.

Reference:

FORMER VA HANDBOOK REFERENCE: PART II APPENDIX G45. For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/

The full performance level of this vacancy is GS-08.

Physical Requirements:

The work of the positions is primarily sedentary; however, some walking, standing, bending stooping and carrying of small items such as files may be required.