Supervisory Medical Support Assistant

U.S. Department of Veterans Affairs; Los Angeles (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

The Greater Los Angeles Health Care System is seeking a West Los Angeles Supervisory Medical Support Assistant for the Health Administration service. The role involves supervising MSAs, ensuring high-quality patient support, and managing staff and resources in compliance with established policies.

Qualifications

• Six months of clerical, office, or administrative work.
• Experience in supervision at GS-07 or equivalent level.
• Ability to conduct training and provide staff development.

Responsibilities

• Lead and supervise medical support assistants in a patient care environment.
• Ensure quality customer service and compliance with policies.
• Manage fiscal matters and forecast resource needs.

Skills

Customer Service

Interpersonal Skills

Collaborative Communication

Budget Management

Education

One year above high school

Job description

The Greater Los Angeles Health Care System (GLAHCS) is seeking a West Los Angeles Supervisory Medical Support Assistant (Outpatient Clinic Operations) to service within the Health Administration service.
Duties

Duties include but are not limited to:

Requirements

Qualifications
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

BASIC REQUIREMENTS:

Citizenship. Citizen of the United States.

Experience and Education.

• The individual must meet at least one of the requirements below:
  • Experience: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position
  • OR
  • Education: One year above high school.
  • OR
  • Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

GRADE DETERMINATIONS:
GS-08
Experience: In addition to the basic requirements, candidates must possess one year of experience equivalent to the GS-07 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting AND demonstrate all the knowledge, skills, and abilities listed below:

• Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
• Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
• Ability to provide briefings, orientations, staff development, and training in a patient support setting.
• Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
• Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

Reference: For more information on this qualification standard, please visit Medical Support Assistant Qualification Standard.

The full performance level of this position is GS-08.

Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts, etc. No special physical demands are required to perform the work.