Medical Support Assistant - Mental Health

US-Department-of-Veterans-Affair; Fargo (ND); On-site; USD 32,000 - 52,000; Full time

Job summary

US Department of Veterans Affairs in Fargo is seeking a Medical Support Assistant to serve as the initial point of contact for units, clinics, patients and call centers. The role provides administrative support within the Mental Health Service Line and helps ensure smooth scheduling and patient communications.

The incumbent must meet basic requirements and KSAs at GS-03 to GS-05 levels, including medical terminology knowledge, strong communication, and ability to operate multiple office software

Qualifications

• Knowledge of basic medical terminology to assist in patient care.
• Skill in recording patient messages and understanding physician follow-up requests.
• Ability to interact with individuals from varying backgrounds in a courteous, helpful manner.
• Ability to operate office automation equipment and software to support patient care.

Responsibilities

• Serve as the initial point of contact for units, clinics, patients and call centers.
• Provide administrative support within the Mental Health Service Line.

Skills

Medical terminology

Customer service

Computer systems

Scheduling

Independent work

Professional communication

Education

High school diploma or GED

Proficiency certificate

Tools

Computer systems

Web-based scheduling

Insurance collection system

Scanning software

Electronic faxing programs

Multi-line phone systems

Job description

The incumbent serves as a Medical Support Assistant (MSA) within the Fargo VA Health Care System. The MSA operates in an administrative support role within the Mental Health Service Line. The work includes serving as an initial point of contact for the units, clinics, patients and call centers.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11:59 PM (ET) on 10/13/2026.

Medical Support Assistant Basic Requirements

Citizenship: Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance to 38 U.S.C. § 7407(a)).

Experience and Education:

• Experience: None.

OR

• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

Licensure/Certification/Registration: None.

Foreign Education: To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.

Foreign Education: To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs.

Physical Requirements: See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.

English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

Grade Determinations

1. Creditable Experience: To be creditable, the experience must have demonstrated the knowledge, skills and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting. Experience satisfying this requirement may be paid/non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting.
2. Part-Time Experience: Part-time experience as an MSA or equivalent administrative patient support in a non-VA medical inpatient or outpatient setting is creditable according to its relationship for the full-time workweek. For example, an MSA employed 20 hours a week, or on a 1/2-time basis, would receive one full-time workweek of credit for each two weeks of service.
3. Quality of Experience: Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting at the next lower grade level. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of varieties as described in this standard, at the specified grade level and be performed by the incumbent at least 25% of the time.

In addition to meeting the Basic Requirements, candidates must possess the required specialized experience and be able to demonstrate all Knowledge, Skills and Abilities (KSAs) as summarized below.

Medical Support Assistant, GS-03.

(1) Experience or Education. None beyond the basic requirements.

Medical Support Assistant, GS-04.

(1) Experience or Education.

(a) Experience. One year of creditable experience equivalent to the next lower grade.; OR

(b) Education. One year of education above high school.

(2) Knowledge, Skills, and Abilities (KSAs).

• (a) Knowledge of basic medical terminology to assist in the provision of care to patients.
• (b) Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.
• (c) Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients.
• (d) Ability to use, and navigate between, various types of office automation equipment and software (i.e., computer systems, web-based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care.

Medical Support Assistant, GS-05.

(1) Experience or Education.

(a) Experience. One year of creditable experience equivalent to the next lower grade; OR

(b) Education. Two years of education above high school.

(2) Knowledge, Skills, and Abilities (KSAs).

• (a) Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
• (b) Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
• (c) Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
• (d) Ability to schedule medical appointments in a clinical setting.
• (e) Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
• (f) Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.

References: VA Qualification Standards - Office of the Chief Human Capital Officer (OCHCO).

The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-3 to GS-5.

You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.