Supervisory Management and Program Analyst (Branch Chief)

Customs and Border Protection; Washington (District of Columbia); On-site; USD 110,000 - 140,000; Full time

Job summary

The position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Operations Support, Mission Support Directorate, International Support Division, Overseas Support Branch located in Washington DC.

Experience at the GS-14 level requires 1 year of specialized experience, including leading or supervising a team, planning, assigning, and reviewing work, and ensuring timely, accurate completion of program activities.

Qualifications

• Specialized experience at the GS-14 level or equivalent.
• Experience leading or supervising a team by planning, assigning, and reviewing work, setting priorities, and ensuring timely, accurate completion of program activities.
• Ability to coordinate with internal and external partners to support operations.

Responsibilities

• Lead or supervise a team by planning, assigning, and reviewing work to meet deadlines.
• Coordinate resources, budgets, and administrative actions to support programs.
• Collaborate with other offices and stakeholders to advance organizational goals.

Skills

Team leadership

Planning & prioritizing

Work under pressure

Program coordination

Job description

Organizational Location

This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Operations Support, Mission Support Directorate, International Support Division, Overseas Support Branch located in Washington DC. Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

Experience

You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Leading or supervising a team by planning, assigning, and reviewing work; setting priorities; monitoring workload; providing guidance and feedback; and ensuring timely, accurate completion of program activities. Managing, monitoring, or tracking program resources, budgets, relocations, administrative actions, or related operational requirements; reviewing reports or submissions for accuracy, completeness, or compliance; and coordinating with other offices to support efficient processes. Identifying, analyzing, and resolving complex or unusual program issues using sound judgment, discretion, adaptability, and effective decision-making in high-pressure environments. Coordinating with internal and external partners, stakeholders, or leadership officials to build effective working relationships, resolve issues, support program operations, and advance organizational goals. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Required Documents

Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process;
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 09/09/2026.

Background Investigation

U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

Residency

There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military; A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government; Participation in a study abroad program sponsored by a U.S. affiliated college or university; Working as a contractor, intern, consultant or volunteer supporting the U.S. government.

Probationary Period

All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a pr