Supervisory Management and Program Analyst

U.S. Department of Veterans Affairs; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking a Supervisory Management & Program Analyst for VHA Member Services within the Organizational Management Department, Workforce Management.

The incumbent reports to the Associate Director of Workforce Management and provides analytical information, forecasting and scheduling support, and supervision of staff. The position requires managing department operations, monitoring performance, and ensuring efficient workloads and reporting to leadership.

Qualifications

• Management analyst role requiring supervision and organizational forecasting responsibilities.
• Experience with performance and productivity evaluation.
• Ability to plan workloads, monitor progress, and report completion.

Responsibilities

• Provide analytical and statistical information to end users, supervisors, upper management, and MS organizations.
• Forecast and schedule support and staffing recommendations.
• Supervise staff and perform management functions.

Skills

Change management

Forecasting

Scheduling

Staff supervision

Performance management

Data analysis

Reporting

Job description

As the Supervisory Management & Program Analyst for VHA Member Services (MS), Organizational Management Department (OMD), Workforce Management (WFM), the incumbent reports directly to the Associate Director of Workforce Management. This position provides end users, supervisors, upper management, and MS organizations with analytical and statistical information, as well as, forecasting and scheduling support. The incumbent also supervises staff and performs management functions.

To qualify for this position

Applicants must meet all requirements by the closing date of this announcement, 11/17/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position, you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade, GS-12, in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include the following:

• Manages departmental change management by gathering and utilizing analysis, monitoring tools and techniques, and establishing reporting criteria that provide the most accurate pertinent information.
• Oversees forecasting and scheduling reports, work measurement data, and business line performance that will assist in adjusting workloads, reorganizing or changing work processes, functions, and manpower to provide the most accurate, pertinent information.
• Observes staff performance, provides performance and productivity input, and takes appropriate steps to effect changes to enhance employee and section performance.
• Plans and distributes work, balances workloads, keeps track of the status and progress of work, estimates, and reports completion of work.
• Establishes guidelines and performance expectations for staff that are clearly communicated through both formal and informal performance management evaluations.
• Analyzes and evaluates, on a quantitative or qualitative basis, the effectiveness of department operations in meeting established goals and objectives.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements

No special physical demands such as above average ability, dexterity, or strength are required to perform the work. Work is sedentary and the employee may sit comfortably. Use of a computer and keyboard is extensive. There may be some walking, standing, bending, carrying of light items, etc. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.